KeyBank Sullivant Ave, Columbus

Less than one star if possible, they have canceled my debit card without notifying me, locked me out making transactions with my account, stopped me from viewing my account online. And then when trying to resolve the issue, they LIED TO ME and told me the issue was FIXED! I would NEVER recommend anyone working with or banking at KeyBank!!

I have to agree with the previous commenter that the management is quite rude and unprofessional at this branch. I visited the branch after speaking with customer service on the phone. I had an unauthorized charge on my card, so customer service canceled my card and advised me to visit the branch for a temporary ATM card until a replacement is mailed to me. When I explained the situation to the branch manager, she said "what do you want me to do about it?" After explaining a second time, she helped me with a card. Another time, I visited to create a joint account with a family member and was told I had to wait for someone named Carol. She was extremely unpleasant the entire time. She walked up and barked "You have a question?" and when I told her what I needed, she had us go into her cubicle. When she joined us in there, I said hello and asked how her day was, and she literally just stared at me as if I was insulting her. As she asked for IDs and such, she would toss them back across the desk after she was done with them. This is the nearest branch to my house, but I have learned not to go inside unless I absolutely have to. I opened my account at Kingsdale and got great service there but no longer work nearby. So I was shocked to be treated this way at a different branch.

The Sullivant ave branch in particular has a super friendly staff and have always went over and above for our banking needs. We Plan to stay with them for a very long time. They make the time to take the time for all their customers. 😃

Absolutely avoid this branch... you can't walk in without an appointment?! Thats ridiculous, so you go through the druv thru and you better grab a Snickers because its gonna be a while! It takes around a half an hour to get three cars complete.

Outstanding service! Jenne Roberts is the best Branch Manager EVER!!

Manager in the office is rude talks with no manners, you try to call them to fix a issue and all they do is hang up on you and tell you they can’t fix it and tell you to call customer service and when you call customer service they tell you to call the bank I don’t recommend this branch to nobody!!

The manager is very rude I open up an online banking without I’d I told her I lost it she took my debit card would not give it back 💳 and cut it up in my face worst experience at a bank and this was the branch manager very unprofessional

It's my first experience in my new city and I appreciate their friendly Customer Care Service