KeyBank Blue Lakes Blvd, Twin Falls

Bank account = 0.00 Merchant attempt 100.00 Bank account = 100+38.50(fee)= -138.50 Key bank retract payment 100 add fee of 38.50 Bank account = -77.00 Key bank tier 2? Add another fee of 38.50 Bank account = -115.50 Merchant fee because key bank yanked payment 20.00 Can be repeated up to 5 times a day. If so bank account now in negative of 562.50. not junk fees? Really? That is ONLY fees. OR Pay the bill and charge one fee?

An amazing place. Interests are low. This place is so open and welcoming. They say hello as u walk in!! A place for children. If you open a kids savings u get a piggy bank!! Love this place. If u open an account with one direct deposit online u get 200 dollars!!!! Who doesn't need help with their finances??

All loan personnel tend to lie and miss lead . A 99000 loan transfer was written up as 103000, even after I was ask to personally drive over and get the payoff from the other bank. When I brought this to Roxanne's attention she said it didn't matter. A solar loan was quote was 4% by the time Kelly got done it was 5.75%. A 10 year fixed loan at 2.5% turned into a 20 year loan at 3.94%. The regular cashier's were very nice and had no problems.

The connection between customer satisfaction and key bank is terrible. Corporate will probably receive this review and not even let the branch know how to be better. I deposited my check via mobile deposit and I read funds would be available Saturday March 7 @9am. I’ve done this before but now this time there’s a hold on my check. Perfect timing key, farmers would answer the phone until 1 to try and help me out.

Personal Banker Alicia Teague helped me set up a checking and savings account.Thank you.

Rude, doesn’t care about customers or retention.

Friendly bank and resolves issues quickly.