KeyBank E Smoky Hill Rd, Centennial

Service here was less than stellar but not horrible. I came in to resolve a banking issue and at first was told to go back home and do it myself online. With a shocked look on my face, I asked the representative if he was not knowledgeable enough in his banking duties to help me. He must have understood my discontent and proceeded to go through my account to figure out the problem I was having. After about an hour we did manage to alleviate some of my concerns.

This branch is the worst!! I DO NOT RECOMMEND THIS BANK. They are liars and have zero skills. Without our permission added me to my husbands account, when I was trying to open a new account I couldn’t because Yolanda added me to his which shows that I already have an account when I don’t. And when the issue was raised to branch manger Jesus he ponded me off to the Executives, instead of owning up to their mistakes and realize their employer needs training on being honest with the customers. It was an easy fix.I will close our accounts and no longer family and friends will bank here.

Amazing bank! Yolanda has amazing customer service and is always happy to help with my issues. My debit card was cracked so she ordered me a new one and when the new ones chip wasn’t working she had a new one sent out right away.

Will be withdrawing all of my money once its available and choosing a different bank because of this branch. Getting evicted because of a random hold on a check, after I've deposited several checks that didn't have any holds on them. Probably close to 20 checks deposited, and now out of nowhere there's a hold on my check for 5 business days. DONT BANK HERE!!!!!!!!!!!!

Worst bank ever!!!!! Bank here for horrible service and there “required process” of holding funds on new accounts makes you feel like you are a criminal. They have to explain it to you then they have to make a big deal about going through the process of holding the money because it requires a managers signature. Also check hours before you bank here. Locations close at 5pm so no after work banking.

Bad customer service. Was told by phone to go to branch to resolve my problem and nothing got resolved. Just for them to tell me I can't access my money and send me out the door. DO NOT USE THIS BANK.

Not the friendliest people in the world. And it almost seemed like you were putting them out to get some help.

Jesus and Yolanda were very helpful

The banker named Garim is very rude.