KeyBank Milestone Ln, Castle Rock

It's unfortunate others have had a negative experience with this branch. I've been with Key Bank and the Castle Rock location since they opened and I've always felt welcomed. I have multiple accounts of differing types with them. Any requests I've made have been handled professionally and efficiently with occasional follow ups to ensure I was happy with their service. I would recommend using Key Bank generally and the Castle Rock team without hesitation.

Refused to honor their $400 bonus for setting up a new account - YES I qualified. I was mailed a flyer. I am a new customer & tried to sign up online twice, but was told I had to go in: so I did. I had a $1300 deposit in hand. I was going to set up direct deposit; unfortunately, despite having written the promotion code down and trying twice online first, my daughter had taken the original flyer and colored on and cut it up, so i no longer had it. You can help by honoring the promotion you mailed me; otherwise I’ll just get a new new account at any other bank.

This is THE WORST bank branch I’ve ever dealt with. They made a mistake when the account was opened and it was ok, since we all make mistake. But mistake after mistake with negligence by bank staff and branch manager show how they treat their customer. Also told me that It has not been a week yet to address it? Well, it has been more than a week since I talk to you and it does not matter if it is more than a week or not. Horrible bank, Horrible service, Horrible employees. You guys are the bankers and need to be on top of the money matter... Come on... worthless bank

Lindsay and Christie are awesome. I’ve had two separate issues come up and they both took time to sit down and talk with me. They helped me understand what was going on with my account. The tellers are always nice and fast. The manger could use some additional training on customer service.

Good luck trying to pin down the branch manger. He’s never in the office and when he is he pushes you off like he’s to good or important to talk with you. Lucky for the customers of the Castle Rock branch Lindsay is one of the employees. She is always there to take care of whatever needs to be done. Key bank- get rid of the sorry manager and hire one that cares about your CUSTOMERS!

I bank out of the Boulder branch but deposited a check that I picked up from the owner of the company that issued the check to me at this branch as I was not headed back up to Boulder From what I have learned the branch manager took it upon his or herself to put a hold on this check as they believed it was fraudulent. I have never had a bounced check nor have I deposited a bad check in my account before. I have contacted the bank to get this resolved as the customer I am supposed to be doing work for at this very moment is not happy as the bank has now caused me to lose money and are holding up the business of my customer only to be very rudely hung up on twice. I do not recommend this particular Keybank to anyone for anything, and I am going to close my accounts with Keybank after this. Customer service is great at the other branches, but Keybank in general has lost my business and any referral for anything as a result of this ridiculous waste of my time and the time and production lost for the company I am subcontracting for. Response to Keybank 8/9/2019 Thank you for your response. As you stated, with direct deposit funds are transferred almost instantly. Through that response, and in this current day and age of technology, the exact same result can be accomplished with deposited paper checks. I believe banking institutions use this as an excuse to withhold customers money while capitalizing on the held funds, which is extremely unethical in so many ways. The writer of the check informed me that the funds had been withdrawn from their account that very same day. Unfortunately this makes your claim that it takes days to clear a check a blatant lie. No matter what excuses you come up with for withholding funds from your customers might be, treating them like criminals and with contempt and quite frankly being rude as hell is beyond unprofessional and inexcusable. I am quite sure fraud occurs every day, not only by the people that trust banks to be ethical, professional and honest, but by the banking institutions themselves as profit of gross proportions, even through illegal means if the profit outweighs the penalties, seems to be the name of the game in our current state of evolution. I hope you have a better day.

Walked in on Saturday 01/25/2020 to open a savings account. Was turned away because they were ‘closing soon and didn’t have time because it takes 45 minutes’ to open the account. This is a lack of customer service and poor business practice. We are looking to purchase a home within the next six months and you lost business for both.

Jennifer is always in a good mood and happy to help answer my questions. She is very knowledgeable about various Key Bank services and always points me in the right direction.

Castle Rock branch has few bankers to work with!

Worst customer service in ANY bank ive ever used. Ridiculously long waits...and most of the time they dont even have enough people working to be able to even retrieve money for the customer. Horrible bank. Horrible service. Horrible employees.