KeyBank River Rd, North Tonawanda

My experience was horrible at this branch. My teller Sean was acting higher up, like he was better then me. I tried transferring my h&r block money into my account here and he just said it was declined. I said have a nice day and left. I'll just make my m&t bank my primary bank.

A new teller deposited my checks on Thursday, she asked 2 people if she was doing it correctly, yet they were too busy to really check. Here I am on Saturday with no money, 1800 can't do anything I have to go into the branch, and yet they are closed. I am fed up with how keybank handles things and I will be closing my account with them. I have had it. This is not the first time this has happened to me.

I stop at many Key branches to do my business and personal banking. This is by far the BEST branch. Any time I have question the manager Mark always has time to help me out. Thank You.

One of the most incredibly frustrating experiences I've had in a long time trying to reach someone. These bozos put a sticker on my house to call them on a number that is no longer. I then called the number on the recording to find a call center overseas somewhere, probably the Philippines from the sounds of it. Those people kept asking me for an account, my name and my phone to which I kept telling them that I don't have any business with Key bank. I asked for a real estate department but they kept giving me different 866 numbers that just kept coming back to someone struggling with English. Finally I got a hold of someone domestic who spoke english and was the preservation company they sent out. They were surprised that Key had not updated their records when I bought the property. Just another GIANT bank trying to fool us into believing they are local and care. PppALease

I worked with Christopher Van Hagen today. His passion for banking and ability to help with clarity is what makes this location great. I was beyond satisfied with my service, and all of my questions were answered in a timely, professional manner.

I love doing my banking here. They know me by name and are very fast, very friendly and professional.

I can never seem to have a good experience with key bank, i really wanted to like them but i simply cannot trust them with my money

We’ve had an account with them for years and they’ve done such a good job that they are now managing our retirement account.

I've always been impressed with the service here. This is a really good bank.

I always had a good experience with this bank at this location. ✌😀👍