KeyBank Main St, Williamsville

I've been a KeyBank member for nearly a decade, and couldn't be happier. We are highly involved on the commerical end of things, with Key holding a number of different accounts and services for our needs. We have developed a great relationship with this bank (ask for Don, he's the best), and they've been nothing but kind, patient, informative, understanding and helpful. Don't go anywhere else.

Went to deposit money into the ATM and the atm ate my money basically. So I go inside and they tell me there is nothing I can do that I have to file a dispute with some KeyBank person over the phone, that was my entire paycheck and left me without money for the entire week. I filed a dispute and they told me it would be 10 business days before I can get the money back. And that I might not get it back at all. Completely dissatisfied with them and as soon as this is resolved I am changing banks UPDATE: the issue has been resolved, after many emails and a bad review on google maps they put the $ back into my account, it’s still sad that it had to come to this to get my own money out of an atm that malfunctions. I am still changing my bank.

I have yet to get the same teller twice, but any time I have been here the staff has been very helpful! I opened a joint account with the branch manager and he was very helpful, making my wife and I feel welcome and valued.

All the tellers are friendly, I had the pleasure to work with Ryan and he was very friendly and professional and getting the job done when things went wrong with my account.

Half account is in key bank and half is in northwest! And no one of course going to pay for the lost hour's. .....

A fine branch, although i have had some problems with the bank at a higher/administrative level.