KeyBank W Chatfield Ave, Littleton

Key Bank is evil - they send out promotions with no intention of paying you the amount they promise if you open an account, etc. I have a loan through them - my variable interest rate has actually gone down since Nov. 2019; however, my minimum payment due has increased each month by around $100. To set up auto pay, you have to sign a paper form and mail it back. They charge $50 just to lock in a variable rate so it's a fixed rate. They are not consumer friendly, not consumer-first. My payment to Key Bank went from a $345 min to now almost $500 per month - all while my variable interest rate has been going down. Terrible company, nightmare customer service. I feel bad for the people who work here. They mail me information about helping me with my one late charge in these COVID times; yet, their customer service team has no authority to promise any forgiveness on a piddly $30 late fee. I just have to watch my account on whether they can forgive the late fee - if not, I have to call back and spend another 50 minutes asking for the money back.

Key. What's going on with your staffing? 2 people in the middle of business hours? Y'all closing soon or what? 20 mins for a deposit ... unbelievable

ATM machine did not give the $500 I tried to take out. Went into branch to get issue resolved. Have to wait 2-10 business to get money back. Chris Kirchner was supposed to call me back with an update and never did. Called back two days later and was told I'd have to wait until Chris got in the next day. Spoke with manager Alex Ott and explained my situation and how my family did not even have money to eat or for gas due to their error and he laughed at me. This was by far the most unprofessional, disrespectful behavior I have ever encountered in my life and the way I was treated is completely unacceptable. What a joke. They do not care about their customers at all.

Waiting in the lobby for over 10 minutes now while looking at at least two employees sitting in their cubicles not doing anything. Also I was already in today and they said they didn’t have my papers I needed to sign and that the fraud department was already close at 3pm MST and I called them myself and they were in fact open and they then said they DID have my forms and I just needed to go back and now here I am back at the branch, which I told them I’d be back and should expect me within 15 minutes, and am waiting while I witness employees doing nothing and giving me enough time to write this entire review without even talking or asking if I needed help. WORST BANK IN MY ENTIRE BANKING EXPERIENCE AND THIS IS FAR FROM THE FIRST PROBLEM. Never bank with KeyBank. I already am closing my accounts as I type. If I ever get any help that is....

Great customer service! Chris is a rockstar. He helped me open a account and was very informative. He is detailed and his goal was to get me the best options!

I understand charging ATM fees, but this bank charges more than third party machines in expensive locations.

What a nice bank. Local, friendly and efficient. Talk to Kevin. Not too busy, and a good location.