KeyBank Six Mile Rd, Livonia

So the branch manager at KeyBank got mad that I made a complaint about his customer service so he closed my accounts. He called me 4 times yesterday while I was with a customer. When I finally got a chance to call back to see what was going on he didn't apologize or ask what he could do to better his service and to make me a happy customer! Instead he wanted to argue with me about the review.. Honestly I never thought I would be treated like this by my bank. After going back and forth I finally just hung up and proceeded with my day. Well this morning I'm trying to buy materials so we can go insulate some homes and my card was declined. So I called the bank and they said there is an anonymous block on our account, we do not want to do business with you any longer per the Livonia branch. Ok cool I already opened up a Chase business account so I'm coming to get a cashiers check I need my money. They proceed to say that I can't come get a check and that they will be sending me one in ten business days... They not only closed my business but also my personal checking and savings account as well as my office managers personal accounts. Good thing I set Chase up last month or I would be really screwed. Moral of the story do not give your business to Key Bank!

I can no longer drive and am trying to open a checking & savings account online this morning. I called customer service for help and was told I can't use my phone or tablet to complete my application. Was told I must come to nearest location. I mentioned I once opened an account online using my phone, but only problem was when I spoke to someone when doing it she lied and told me the bank was a short distance from me. I needed to know that information if I had any problems. I will try a few more times, or give up.

I've been a Key Bank customer since Key purchased Toledo Trust some thirty or so years ago. During that time I've lived here in Michigan, Indiana, Ohio and back in Michigan without changing accounts. That account goes back to 1959. This afternoon I tried to get a Medallion Signature Guarantee Stamp which was a complete failure. The company requesting the stamp was a was Alerus handling my retirement for the Municipal Employees Retirement System who I receive my annual minimum distribution amount for my defined contribution per IRS tax filing. My form required only four questions was it over 100 G's, direct deposit and was to be sent out of the USA. and was the address of record correct, that hasn't changed in 40 plus years. The employee said I had to answer an entire list of questions which did not appear on my form from Aleurs. So why did I have to answer the questions? Having lost my in ID in 2017 the former Bank Manager knew me well enough to sign the same paper some 15 or so times without a problem. Now the current staff sits in the back room and I don't know if she is the bank manager or just some employee. The managers office sits empty and you don't know who your talking too. The lady I spoke with first couldn't sign or didn't want to, I never saw her card for ID nor the lady who came out of the back room. I thought it something that a employee meeting the public had a half eaten sandwich sitting on her desk. Not very professional for a bank if you ask me. I went to another bank and got the signature with the Aleurs form no problem. That lady said the four questions on the form were enough. On another area of disappointment the only teller at this branch appears to have been placed on the job with no prior training as she has had extreme problems cashing checks or entering checks for deposit. She does not give a very positive face to the branch. I'm certainly reluctant to use this branch in the future for my banking needs. In my opinion I think the rating I gave the bank is fair as service has not been to Key standards when compared to past managers and todays staff.

Manager was very rude and disrespectful. Told me not to bank there and be a customer. Would never recommend this branch to anyone.

I’ve had nothing but amazing service from this branch and bank for that fact. Conveniently located and staffed with helpful bankers. I would recommend checking out Key if you haven’t had a chance yet.

I had a bad experience here. Reached out to some others and asked if I was alone. I am nit. Figured I'd post here to let people know. Also sounds like some unethical business practices occur here... Such as closing customer accounts from a bad review... We'll see how long mine lasts ha!

Probably the slowest bank ever not only that but the guy up front needs to be less creepy and actually do his job

I love key bank there was no anyone giving me a loan for my new car and the key bank the gived me a loan with vere low interest the are the best I love key bank ❤️❤️❤️❤️

The WORST customer service I’ve ever had the misfortune of dealing with. You deserve to be out of business with the way you treat customers when they try to address issues. Pathetic.

Went in for service and was happy