KeyBank Lecount Pl, New Rochelle

I scheduled an appointment to visit this branch on a Saturday to open a business checking account and a credit card. No one called me to confirm my appointment and when I called the number listed no one answered. Left a VM twice and no one called me back. Got there with all my documents and was told that there was only 1 banker (Robert) and he wouldn’t be able to assist. Keep in mind I was traveling from Brooklyn NY. Robert came out and attempted to speak to me but in mid conversation went to assist someone else. Guess my business wasn’t worth it.

Staff was friendly to me. I saw they had parking after I spent 20 minutes looking for parking. The driveway for key bank is not immediately noticeable. I did find it uncomfortable when a customer arrived and asked to speak to a banker and was told to call the bank to make an appointment. It struck me as odd because the teller who told her this was flirting with a gentleman who worked as a banker. The customer was very upset and I left prior to her explaining why however once you saw there was an immediate need taking a few minutes to calm a customer is the exception to the by appointment only rule. Especially if you had time to flirt with a coworker.

Robert Rennis is the most unprofessional bank rep that I have ever encountered in my life. During my schedule appointment yesterday, he refuse to open a business account for me because according to him and the branch manager "we can't open a business account for you because your business is not within distance of the bank" . I felt that my visit at this branch was very discriminatory and Inhospitable. I already filed a complaint against him with corporate. I just want to inform the people out there that Robert Rennis is a very rude rep and I would have given my visit a half star if I could.

The branch manager Monique Mendez was awesome. She took the time to come to my workplace to talk to me and employees about the services she offers. I’ve never heard of keybank and based on how professions and kind she was I will be moving my relationship to keybank. It’s a bit of a task to move everything from one bank to another but because of the exceptional service of Monique I don’t mind. 5 stars!!!

This KeyBank branch has good tellers and loan advisers, waiting time is very short whenever visit here, save a lot of time!!

Don’t come here unless you have absolutely no choice . My spouse visited with a service animal and a male African American bank was very rude and discriminatory due to having a device animal come into the branch he seemed annoyed on first sight rather than welcoming and kind. No one should feel that way entering an establishment. We tried getting his name but the staff would not tell his name(I believe it is Robert Rennis from name tag on desk... )The teller on staff and security were kind.

My card was recently skimmed at the banks drive thru atm and was used to make multiple unauthorized withdrawals totalling almost $2k. My account was flagged once there was a third attempt to withdrawal another $1k. I have filed a police report and was informed by a detective of the New Roc PD that the atm had been compromised with this device that steals your card info, pin number included. The matter is still being investigate to my knowledge as of 10/20/20. Please be careful when using the drive thru atm as you never know who is standing by with one of these devices or if the machine itself has been compromised. I am baffled at the fact that banks in this day & age with the amount of technology available wouldn't take the proper precautions to ensure the safery of their customers accounts/money & that a device like this can be easily placed on their property undetected to gain access to that information. Further more, it would be in the banks best interest especially for their customers safety to have the proper precautions/measurments in place to prevent accounts from being compromised and their personal information stolen and used to commit fraudulent actively with their hard earned money. I should've skipped using this drive thru atm once I saw that it was constantly out of service but as stated in many other reviews the service is terrible and the tellers are either incompetent or just hate their job. Be careful!!

So we’ve been having an issue with the ATM not giving 20$ bills but 50$ bills instead. So my family member went to the cashier to get 20$ & inform her of the ATM giving 50$ and she responded with “They give 20$.” And guess what the ATM still give 50s no 20s. She had to leave the store in frustration because there was a line to the lady and cannot complain. Worst Service ever.

Waited 20 minutes just to cash a check and eventually left because I wasn't going to waste any more of my time. Literally one other person in the bank doing business when I was there yet your branch has multiple employees. Obviously customer service isn't a priority here. I'll go to White plains from now on. This branch SUCKS !!! Not the first time I've been treated like I'm not an important customer here either

I guess it should come as no shock with the below average rating and reviews of this establishment that I would encounter shady business as a customer of theirs yesterday. An encounter that other customers in some reviews already present here have dealt with as well as i can see .. It seems as if a rude and entrepreneurial gentleman in a Chrysler sedan (license plate SLS 378) places and detaches boots at his own peril and own prices since in another review here he charged someone $45 dollars yet I got the weekend special of $50 all because i stepped away from my car for 3 minutes as the bank inside was closed and I come back to find my car in a boot and a sticker on my windshield with a number of a towing company on it but low and behold I didnt have to use that number. The reason for not having to call that number was because that gentleman in the Chrysler sedan gets out of his car and tells me its for customers and I pull out my bank card to the bank and tell him thats exactly what i am and I was there to make a transaction at the drive up ATM. Now you would think at this point as a customer he would have some decency in him to realize his error but there was no going back with him and to make things even more comical that number on the window no need to call it cause the same gentleman tells me he installs and takes it off the boot?! To make matters worse I call up customer service and after I get in touch with a rep and give them my information I’m explaining what has transpired they hang up on me lol.. So I just ended up leaving a voicemail instead and told him to take off the boot and when asked for a receipt he says there’s no need for one because there are cameras on the premise which to me makes no sense but then again nothing about this location makes sense as it seems as this is the way this establishment treats their customers inside and out the building...