KeyBank State Ave, Marysville

This Keybank has the worst Customer Service. Connie and the bank manager both lied to my mother in law and husband. Connie doesn't know how to follow up with customer and the bank manager is lazy and lies as well. Due to both them not being capable of knowing how to do their jobs, my mother in laws account was closed anc she will not receive her SSI check. The bank stated her account was fraud. My mother in law went down showed her ID. Social Card, and mail with her name and new address on it and the account was still closed as fraud. Must be nice being incompetent and still keeping a job.

Enjoyed the service until 2 of the tellers inside decided to drag my wait with others in the car. The drive-thru was just very slow... it has been for many times that I've gone there for otherwise its in these same two Caucasian tellers to drag the wait time in the drive-thru line.... I have a reason to believe that its something amusing and intentional for these two men to give a lousy service and single out the one's they prefer to dislike a bad experience, and its being done to their own customers.... wow.... what a bummer that people actually bank with them. Senseless.

Been banking here for a little over year and I have been bringing my mom once a month to cash a check for the past couple of years to this KeyBank. Today the young guy in the drive thru window tells us that we can't cash anything over $500 in the drive thru. This is a first for us because she always (I mean always!) cashes it there. He was pretty dismissive when I mentioned that we've never been told that and honestly if everyone else had the same guest service as him I'd never bank here again. Hoping this was a one time thing.

Very bad service.... They intentionally, make you wait long in drive-thru. They're just bad to do business with..... Two Caucasian tellers in drive-thru laughed at us for waiting and for knowing what they were both doing . Again its just bad to do business with.... and its their own customers. Both pick and choose who to do good for...

Bogus, Outrageous disappointment. Customer service in drive-thru is terrible. They made me wait for more than 30 minutes and to think they would eventually get it going some how pick up the pace but obviously not. This branch is on the verge of extinction if you ask me.... !!!!! The workers at the drive through are a joke... They obviously don't care about their service to their own customers. Terrible place for anyone to consider banking with... Please reconsider your choice to bank elsewhere.

So when I first signed up with key Bank they were wonderful! But they closed my branch and ever since there customer service has been declining. I set up joint accounts with my fiance and they never ordered us cards even after I called a week later to confirm it had been done. After having my accounts hacked into I was told I could go in on a Saturday and get set up with access and an update on my fraud case. Nothing was done or taken care of when I went into the branch. Don't use them if you have other options they will drop the ball and leave you in the dark.

Had problems with my account and got charged things that weren't supposed to be there and got overdrafted three times he going over $100 and they would not take away the charges. I close down my accounts and was charged $25 fee for each account I wanted to close. Highly recommend going to another bank.

ATM at this location will not accept bills it’s super frustrating.this has happened at this location many times Zero stars

Came in to open a new business account. The tellers and other employees where not busy, and the teller asked me to take a seat and wait for a few, so I did (as expected). After several minutes someone else joined me to wait. After a few more minutes someone came and helped the gentleman waiting with me. After 25 minutes of waiting and not being assisted or talked to I got up and left.

Andrew and Tracey Worley the "Branch Manager" were not of any assistance and provided me with absolute certainty that I should for no reason open an account with this bank. The customer service was abysmal and they want to charge me 7.50 for cashing a check written to me from thier institution. Sub par... low class tactics. Went across the street to chase and was helped immediately with more positive results. Unethical business practices with rude employees will get you nowhere key bank....