KeyBank W Beau St, Washington

Laura Hickman is, no doubt, the worst example of customer service I've received from any banking representative, ever. I have pleasant experiences with every other staff member, however, my experience today was enough to never return and to leave this review. I had a simple inquiry. Make no mistake, this complaint is not that she was unable to help with my request (despite another staff member confirming they could). The problem was that her attitude and tone were instantly aloof, condescending, dismissive, sarcastic, passive-aggressive, self-important, and she refused to admit anything was wrong – smirking and raising eyebrows as I asked if she thought the way she was talking to me was appropriate. Perhaps some additional training on how to speak to customers might be a quick fix. Maybe try: "Hello, I'm Laura. Thanks for coming in today. How can I help you? I'm very sorry, I'm not able to help you with that, here. You might try this..." Regardless of your need, if you get sent to Laura, I suggest you ask for someone else. Unless you are of value to her, she will appear to have no time for you and no desire to make you continue banking with Key.

It is a shame that customer service personnel are so rude and condescending. I had to deal with Laura Heckman today regarding an account that we have not been able to access for over 6 months. She could not help us because they handle that at another office. I have spent countless hours at this bank trying to work on an estate account. We asked for the manager and was told he was out of the office. I spent 5 minutes explaining to her the circumstances. She paid not one bit of attention to our concerns and when I tried to explain it again she became defensive. She has no authority to talk to customers that way. She is not an asset to this company. We ended up dealing with Robin and Lorrie who were courteous and helped us.. I see other complaints about her on your site, obviously this is an ongoing problem and hopefully will be resolved.

If you have time sensitive important documents and have to have them sent by this office, DO NOT!!!!!!!!! I had 2 large accounts with Key Bank on 200 West Beau Street and the girl there TOTALLY screwed up my papers and they were NEVER delivered! So, now I have to resend the information(NOT THROUGH THIS KEY BANK!!!) and the check I was suppose to get in 7 days , it will now take possibly 2 MONTHS to get straightened out because of her bubbling mistake! Of coarse, nothing will be done about this through Key Bank because like a lot of other banks, they can do no wrong! Sickening! Also, the Female there that screwed everything up had a HORRIBLE attitude and seemed like I was a bother to her. Unreal! PS- Don't bother contacting the E-Mail Address given by the "Owner". Tried to contact the "Owner", but NO response, surprise surprise, and I kinda figured that. They just don't give a damn.

What terrible customer service. First, I'm walking into The branch with a couple minutes before close. The person at the door sees me coming, locks the door and walks away. Then, because I'm a customer "in good standing" they continue to charge my account after it's gone negative 5 times over 2 days amounting to $174 in charges in2 days on $24 in transactions. I called to complain and basically got hung up on. Don't waste your time. Who would have thought that PNC would be a better experience than this joke of a bank. I'm going back to Huntington!

Laura Hickman and the Entire Staff are very Friendly, Knowledgeable and Attentive. In 2018 my Sister passed away, Laura helped me through some Estate matters (forms, transfers, etc.). Her Knowledge and Ability to navigate through seemingly overwhelming paperwork, makes her an Excellent Asset to this branch.

I bank at Northwest but had to make a quick withdrawl at Key Bank's ATM. In my hurry, I forgot the card in the ATM. I went to go get it today and they SHREDDED my card and told me to get a new one. While this isn't against the law, there is also no regulation saying that they have to do this. They are just being spiteful and it's pathetic. Will never even so much as use this bank's ATM again.

Key bank in general. I had a name change, ordered a new card, bc of the chips, even though it's the same number, the current card is void bc the new card and chip is issued. Takes a 5 to 7 business days to come. Fine...ok. I prepared to not have my card for a week. Today, Saturday, it's comes in the mail, with the same old name on it. Fine, whatever, mistakes happen. But no free rush delivery, same 5 to 7 days again with no card, unless I'd like to pay $25 for rush delivery. Why should I pay for your mistake. Now it's Saturday, banks closed, Easter weekend...and no access to anymore money. Thanks keybank for your carelessness and complete lack of customer care or satisfaction.

This bank is not what it used to be at all! Not friendly tellers and management is awful. I dread going in for any transaction big or small. I am switching to Washington financial ASAP!

It is a terrible location with deplorable customer service standards. I dealt with Laura, and I can honestly say that I have never had worst customer before from a bank in my life.

Worst customer service ever by the branch manager. Very rude. Didnt introduced herself or anything. Tellers are nice.