KeyBank Ne Ravenna Blvd, Seattle

Person inside was playing music very loudly with curse words uncensored. Staff did nothing to address the situation.

Try another branch. I call constantly to speak with my “personal banker” but never get a returned phone call when she can’t seem to find what she needs . I had an incident happen with mail coming to my place and instead of being understanding and trying to figure out a solution they were just condescending and rude. I opened a card specifically with this bank, and less than two months later am already looking into closing it.

Went in on a Sat. to make a deposit. I was the first customer that day and they proceeded to ignore me and then vacated the lobby to do who knows what in the back. Aside from utter ignorance, this probably constitutes a security oversight, shouldn't at least 1 person from the bank be overseeing the lobby while the bank is open?? This place does not offer good customer service and it's enough to consider changing banks.

They made opening a checking account such a hassle

I technically have an account with Key but it's an online version and apparently I don't count!All I wanted to do was buy some silver dollars and pennies. I feel unwelcome in my neighborhood! If I were ever going to be a future customer, pushing me away doesn't make me want to be! I guess this is 21st Century customer service or should I say lack thereof!

The people at this branch are always warm and friendly. They make going to the bank an enjoyable experience.

Promo sign up code doesn't work.

I find this branch to be excellent - everyone is exceptionally helpful and friendly. I highly recommend this branch.