KeyBank Grand Ave, New Haven

Horrible branch. Last time I went they wouldn't give me a roll of quarters for a 10. Also Bob is the most unprofessional person in that bank. Constantly complains about a headache and he doesn't get paid enough. Continuously lies and yells and is a person who is unable to work with. You can check the cameras. He needs to be replaced soon before he causes a lawsuit. Strongly recommend a different bank branch.

I'm giving this location a 2 star rating for 1 reason; NO DRIVE UP ATM!!!! This bank is located in a sketchy neighborhood & shares a lot with a dark, enclosed, unattended parking structure! Conveniently located near my work it's easy for me to hit the ATM to make my deposits on my way home. During normal business hours I can attend to my business by either going in the bank or to the drive up teller. But after business hours or on weekends I now avoid this location. You have to pull into the tiny cornered off parking lot and walk to the outdoor ATM. Being a woman alone I've been approached on several occasions for spare change, money for cigarettes etc...WHILE STANDING AT THE ATM DEPOSITING MY CASH! At least if I'm in my car I can roll up the windows and lock my doors. They really ought to do something about this.

Sat patiently while the Hispanic women took care of all the Hispanics first setting their account I was the second customer in the waiting area to set up an account but was last to set a account .. smdh

Worst bank ever ! ATM never works , no enough employees, and now the drive tru it’s closed . Worst service in the area and then they charge you 34 dollars of overdraft !!!

Worst branch ever rude don't help you and the guy manager is very rude don't go to this branch ghetto forreal

Rude people. Never enough employees. Slow.