KeyBank Business 28, Milford

Went in to transfer rent money from my account to my landlords account and they refused to help me and kept insisting that I must do it online through billpay. The lady at the desk that helped even brought in a second person to tell me that I have to do it online. She basically told him to tell me though. So I went home and did it online and it sent a check instead of doing a money transfer which took 7 days to send which made my rent late. Very lazy workers. Prefers to just send you away instead of actually doing their job.

2 weeks ago I pulled 3,000 dollars to pay a friend who is contractor working on my house. When I received the money I noticed two old small faced $100 and thought it was strange bc I haven’t seen them in years. My friend finished this past week 2 weeks later and went to deposit the cash, and those two small faced $100 bills are counterfeit. Money I received from a teller. I called 4 times today just to be told the manager TJ couldn’t talk and I’m out of luck on my $200. Now I’m out $400 to pay my friend for the counterfeit $100 bills. I’ve been a loyal KeyBank member since 2006, and was blown off and told they cannot help me. I’m in shock how they can cover a hacked account but not when they give counterfeit bills. Unreal. Be careful using this branch.

This is a terrible bank all coroupt liars. I opened a acount the branch manager recomended to me only to find out they charge you 20 dollars a month if you dont deposite 10k a month. Customer service is a joke and there rude as crap. They lie and manipulate you into banking with them. I have banked here for 2 weeks and will never make this mistake again. If i could rate 0 stars that would still be to high of a rating for this failure of a bank. Stay far away from keybank!!!!!