KeyBank Delaware Ave, Delmar

Great Keybank branch. They have easy access from multiple roads with a sizable parking lot. Inside is very clean with friendly staff that are also very knowledgeable. There has never been a line longer that one person and if there is another teller is quick to become available. Regardless if you prefer Keybank or not, this is a great branch.

Just opened an account and will close that account in 6 months so I don't have to pay Keybank's $25.00 account early closure fee. Bizarre banking policies including not letting me make a deposit into my new account due to a security block on that account. Never encountered a bank that refused to take my money before. Apparently, I had not proved residency to their Security Department well enough despite bringing a driver's license and utility bill into the branch. They froze the account and did not allow me access to my funds for 2 weeks. They don't use signature cards, so they have no real way to tell if a check presented on your account is good. They were all very pleasant in the branch. But that's not a good enough reason to continue banking with them.

Long waits in drive thru, limited tellers inside bank. Sometimes there is a wait to get to tellers, rude manager

I have had the opportunity to get to know Amanda, she works at the drive thru and is a professional, polite and just a nice person to deal with. Debbie

I find the staff at the drive through to be very personable and helpful.

So slow, fell asleep in drive thru lane. Wow!