KeyBank Delaware Ave, Buffalo

I just had a terrible experience at this branch. I sat down with a woman with petite, long black hair, possibly middle eastern decent (just so you know who she is) I came in because an airline is trying to refund me money. The card that was used to purchase the tickets has an expired expiration date and I now have a new card with a new expiration. So the airline wants the bank to type a letter on letter head showing my new card and new expiration for my refund. I show the woman the email and my information and provided everything I could. She then tries to research which it’s not that hard to see I purchased my plane tickets in the account associated with the card. She then refuses to type me a letter and says she doesn’t wanna be responsible and that her name would be on it. I politely asked her if she could just explain that this is my new card and she say loudly “Absolutely not!! I can’t do that!! I’m just a banker!! You’re the customer, you have to straighten it out”! I just got my stuff and left. I was so embarrassed and disgusted. It’s a simple request. Obviously the airlines want this information verified from the bank and not me. I have also called customer service and they were no help. Sad because I really liked key bank and now I want to close my account! Update: I called back because I was so upset and spoke to Eric who is the supervisor and explained to him what happened and he typed me a letter and is emailing it. He was helpful, understood my frustration and was so nice. Thank you Eric if you are reading this!!

A girl with glasses and black hair kinda short seemed to be about 25 was kinda negative the entire time I was interacting with her. She smelled like a fish market employee fresh off the ocean shores after weeks of fishing and sleeping on dead fishes carcusas . I smelled it as soon as i walked in. I unfortunately found the source. won't be back to this location ever again. No one said anything to her like wash up sometime OMG.

I kinda used to love my bank but lately since I get followed to my branch on Larkin it has been a bad experience the Buffalo Peacemakers now have an account there and the race hustlers aren’t letting anyone in the branch anymore! I intend to go to the sheriff of Erie county about this!