Key Collision of Salem Hampshire Rd, Salem

Expected the repairs to last a week or more. Repaired in 3 days.

My first experience with them was great but this time was just the opposite. I was told that my vehicle would be ready on December 24 and that was necessary for me because I can’t put my dogs in my rental and unfortunately I do have to take my dogs on Christmas somewhere overnight Which will cost me an extra $150 for their dog hair. Not only that but the max on my insurance for the rental ends on the 27th and there really was way less damage than last time but it’s taking three times longer. They had sent me a text twice saying that it will be ready on the 24th and that I would receive a call if there was a delay and I had received no call and when I called them absolutely no answer and no voicemail. Geico also tried to contact them with the same result and I highly doubt they’ll make up for the problem

My vehicle was hit while in a parking garage. Brought it to 2 repair shops and prices were basically equal. Key Collision was very professional and on schedule.

On 10/1/15 I was in my first and only car accident, and when my car was towed to Key Collision at the recommendation of my car dealer, I was still really shaken up. The woman working at the front desk was so kind to me and walked me through what the next steps would be, including getting a rental. The technicians at this shop had my car dissembled with a list of what needed to be ordered by the time my insurance adjuster came out to inspect my car, making the process so smooth. While they were working on it, they took every call I had with questions, and the manager even provided me with status updates. My car was ready 11 days later (given that 4 of those days were non business days). Today, I picked my car up, on a holiday no less, and not only was the body work beautifully done, they had cleaned my car inside and out. They really made me feel comfortable, and I am so grateful for the quality work that they have done. I will definitely recommend this place to anyone who needs body work and should I ever have the misfortune of needing body work again, I know where I can go.

I am very pleased with my experience here. I had only had my car a few months before side swiping myself and was in total disbelief. Progressive told me this was the only "approved place" in NH that wasn't entirely out of the way for me. My car looks brand new and I was updated every step of the way by William. He completely took care of everything and made the whole experience seem very personable. Progressive told me it would take a little over a week for my car to be fixed and they finished a day early and I have no complaints as to the work that was done. My car looks like it was never in an accident to begin with. Very happy with my experience and if anything else happens (which *knock on wood* it doesn't) I would take my business here in a heartbeat.

Having never been in a car accident before, I had no idea where to start with getting my car fixed. After calling almost 10 repair shops that my insurance recommeneded, Key Collision was the only one that could take me the same day. All the others would not even let me on the lot for weeks. My experience from day 1 was amazing! Every Tuesday and Thursday I would get a phone call with an update on my car, and my complete back end was fixed in a week and a half! Key Collision and Geico made the entire process seamless and I knew what was happening the entire time. I can not express how happy I am with their customer service and the work done on my car.

Had them touch up paint on my spoiler on my mercedes. They scratched up my trunk in the process and couldn't get the spoiler to stay secure after multiple trips back. They claimed the scratches around my spoiler weren't caused by them. What a joke, never again.

Third time I have use them, each time has been excellent. Excellent work, fairly quick service, constant communication, pleasant and friendly. Would certainly recommend to friends and family.

This was the 4th place I went to to get my cracked bumper fixed. The first three didn't work out because, luckily I learned that what they were offering was overpriced and unscrupulous. Geico referred me to Key Collision and the process has been seamless. From the time I walked in, to the time I drove away in the Enterprise rental car, every person I came in contact with was customer service focused. They were kind, I felt I was heard and they explained every step to me. Even with a small hiccup with my rental, everything was handled professionally and respectfully. Highly recommend!

Progressive will send you here. I wish i had read the reviews before i went. It took them 3 weeks to fix my car. Originally it was supposed to take 2 weeks. When i tried to find out what was going on and how much longer it took them 3 hours to get back to me and i was the one who had to call them again. When i finally picked up my car they forgot to put a screw and cover back on the in side door handle. My back passenger side door would not unlock. They brought it back in fixed it right there. Checked everything out again. They said the reason it wasn't opening was because the child lock was on. I said no i should of still been able to open that door from the outside. It was something else that you didn't want to admit to. Now I'm checking the locks and that same door won't lock pulled out back in and fixed it. Got 2 miles down the road and my air bag light was still on. Brought it back had them fix that. Got home and saw a commuter sticker on my back drivers side window to curry college. Never been there in my life and was not there when i dropped the car off. So, my question is was my car done on time but an employee needed a ride to school so they decided hey use this car no big deal? ?. Been told that this illegal and i am currently looking into this.