Kennebunk Savings Main St, Sanford

Drove 20 minutes to open an escrow account at your Sanford branch to be turned away( slight handicapped) for not having an appointment. Which is not written anyway on the sight. Plus other banks are open to walkins with a mask. I will be in soon to close all my accounts. Apparently Jordan was to busy. Very disappointed, Susan Hopping Fallo

I've been doing business here since the late 90s. I've had many great experiences here with many of the different employees. After a person has been there for awhile, it's like going in to see friends. I've never had a bad experience in hundreds of deposits.

Business department is AMAZING. Steve Oertel is by far the best business banker in Southern Maine.

Well, where to start... KSB has some serious things they need to improve. Some positive things, though, would be the online banking (it's easy to navigate around, basic and straight forward), there is no minimum you need to keep in your account at any time, so that's a big advantage. Some disadvantages, at least from my experience, would be: about 97% of the bank tellers are rude and snobby, they give you an attitude any time you need to speak with them. Taking a loan out is pretty much only possible if you have flawless credit, unless you have a cosigner. They are late with account balances, so I'm constantly rechecking the next day to see if it's been updated. And I'm usually always having small quantities of money missing from my account that doesn't seem to get replaced. Overall, 2/5 stars is what I believe is a fair grading for them. I would suggest banking elsewhere unless you are a teenager who just needs a place to cash your check.

The branch is getting one star because of poor customer service. Because of COVID the branch changed hours and is no longer open on a Saturday morning. I work in Portland and home after 5 pm; thus, I am not able to do anything at this location at all.

Everyone there is so nice! Ive had a couple of issues - one my fault and one theirs - we're all human - but they handled both for me and I was definitely satisfied with the customer service.

Big bank that is better off left alone. Don't do business here!

Had a small issue but there team worked to fix it.

Small home town branch. Offers cash advance services.