Kelly Mortgage, Inc. Moulton Pkwy, Laguna Hills

I cannot express enough what a TERRIBLE company this is in EVERY WAY. This lender was disorganized, caused repeated delays in closing of my client's real estate transaction, REFUSED TO COMMUNICATE with myself, the agent as well as my client (who was obtaining the mortgage), repeatedly told me and my client not to contact her during this mortgage process, refused to provide direct contact information to the loan processer for expedited communication to facilitate closing process. Loan processer (Lyn) was unable to figure out how to upload documents for title company timely. She was very rude to HOA association manager, title company and everyone involved in this transaction. When concerns/complain was escalated to company president (Tracy) she also did not facilitate any improvement for the client and condoned the HORRIBLE conduct of her employee, Lyn. I would never advise any client to use this company.

I worked with Kelly Mortgage and they went above and beyond. They kept me in the loop through out the whole loan process and were able to close on time. Thanks so much team!!

Buyers forfeited $29,000 deposit after 5 months of escrow. "The underwriter was fired... was on vacation... is backlogged.... we changed lenders...." "My dog ate the loan docs" was the only excuse they didn't use during 5 months of hell. On and on it went, for 5 months, 2 of those waiting for an appraisal. We finally threw them out, kept buyer's deposit and resold the house, closing in 30 days. I would feel sorry for the buyers, but we tried get them to dump this broker when they bungled the appraisal.and they wouldn't. $29,000 mistake there.

As the selling agent in a transaction with this lender, I recommend you find another one. The buyer and seller did everything required of them by the lender. The lender delayed 3 times and ultimately the seller decided not to agree to extend and canceled the contract after over 70+ days in escrow. Good luck getting ahold of them. Good luck with your contract term, they are not concerned with them. Maybe if this was a million dollar deal it would have went through on time, I'm not really sure why they were so bad. Do yourself a favor, listen to your Realtor, go with a local lender.

I have worked alongside Tracy, at Kelly Mortgage, Inc., for 7 years and could not be happier with her company and customer service. Tracy strives to treat every client like family and she goes above and beyond to make the home loan process smooth. Her enthusiasm and ability to motivate others is contagious. If you are looking for someone to direct you to the right loan fit, let Tracy help you with her expertise and years of experience.

By far the worst experience I have had with a refinance. They do not get back to you. They lie about the status of your loan. I lost a purchase because of them. I've been waiting since September on a refinance and needless to say that it is now December and it still has not closed. When asked they couldn't even give me the rate or time frame. I will never recommend anyone to the company. If I could give zero stars I would. I am taking my business somewhere else and so should you. I have great credit and there is no reason this should have happened!