Kansas City Credit Union Ararat Dr, Kansas City

Signed up with this bank in August, did not receieve my debit card until middle of September. Have not gotten any checks/checkbook. Needed to pay my rent and debit card was declined, knowing that I had more than enough money in the bank. You can never can get a REAL person to talk to on the phone. That and they just simply don't answer the phone. Needless to say, I'm switching banks.

I just opened a savings account at there Gladstone branch yesterday Adriana Miranda was very helpful. I hope I continue to see the great service I saw yesterday and not the one star reviews I've read today.

Always polite and great customer service. Yes the phone call is an issue and can never reach any person just recordings. Large checks expect it to be held 2-3 weeks without exception. Unless it's direct deposit. Anyway it's a better place to be than some banks.

They charged me everytime I used my debit card so I closed my account. Had I known this sooner I would've closed it a long time ago!

Been banking here for well over a decade. Haven't had any major issues. One of my favorite credit unions.

I just don’t understand why you all have a phone number but you can never get through to ANYONE ever and when and IF you finally do they have poor customer service !!! I need a bank I can actually call and get someone not a busy signal !!

Been with this union since around 1989. They are excellent! Like any bank large checks will be held a bit before cashing. Online banking is also excellent rarely have any reason to actually call them

No empathy. No offers of resolution. 15 minutes on the phone and have been put back on hold 3 times. Have talked to 4 people and no one wants to do anything. Done with this joke of a credit union. This establishment is a joke. And beware, they nickel and dime for everything and anything.

If I could zero rate I would. Horrible CU to bank at. Inconvenient, charge for anything on fees & not there for their members at all. Need to listen to their mbrs more to hear this feedback but they just dont care. They wonder why people jump ship to go elsewhere. Shame on you for calling yourselves a CU!!

This bank man they’re out to get you DONT USE EM , they don’t bother to educate you about the way they conduct business , no one person is on the same page I’ve been asking the same questions & receiving multiple answers , they do this just slap 30 charges on your name any chance they get 😡 I literally called 8 this morning, hanging up I felt confident in my account hours later not 1 not 2 but 5 30dollar fees hit my account , the manger at the Eastwood location was so in a idgaf mood her energy rubbed me the wrong way.... it’s crazy 160$ in overdraft fees on pending items which funds were set aside and not available to me how I get fees for something that wasn’t available for use in the first place mannn forget this BANK they lied about credit unions it’s not for the ppl I’m done with this