Joplin Metro Credit Union Pearl Ave, Joplin

I'm not a customer of this credit union, but I am a member of an out-of-town credit union that has an agreement with them. I walked in and needed a HUGE sum in a cashier's check. The person was nice, didn't think they would be allowed to process an amount that high but CHECKED to see if they could and they could, so she processed it immediately and without complaint. Really nice. I wish they had a branch in Nevada, MO., so I could sign up with them.

Recently got a loan through them and was told that I needed to provide proof of insurance. Ok, simple right? No, not when your miss informed on what exactly their definition of providing insurance is. Here I think I need to simply take my updated insurance card in, no apparently I need to call my insurance company and have them send a declaration of lien to the bank. I was notified of this through a phone call, then a letter stating that I would have $1400 tacked on my loan if I didn’t provide this to them. Wow, ok thanks! Informed correctly in the first place I would have had this to them ASAP. Not Happy at all! This credit union also needs to catch up with the times, I can’t even use Apple Pay with my card because of they are behind times. I can’t use certain apps because of this as well. Seriously considering finding another bank. This is after being with them for 16+ years!

I have been with these guys since I moved here over 20 yrs ago and I am still a happy customer. I always get greeted with a smile and answers to questions when asked. As their slogan says "We are always there for the little guy" Thank you Joplin Metro Credit Union.

Good sensible banking! I’ve used it for over 20 years! The personalized service you get here is not available in regular big banks; and their fees are more reasonable than banks. Thank you JMCU

I love this place!!! Np matter what my business is with JMCU they are always kind, professional and patient. I have been bankong with them over 10 years and will continue several more!!!

Just called about transferring money to one of their customers and the woman who answered was rude and unhelpful. I ended up just hanging up the phone.

Amazing people! I’ve been banking here since I was 16 and will not go anywhere else.

Great place and the staff is very friendly!