Jonestown Bank & Trust Co. (JBT) W Market St, Jonestown

Great customer service opened up 4 accounts buisness and personal and my van fits through the drive through which is nice. Plus make atm cards on site. Yes they have fees like all banks but it's nice to have people greet you with smiles and a nice attitude. These people posting bad reviews on being rude must of started rude with them because I didn't have anything but good conversations with the employees at this bank.

Never ever ever ever ever ever ever get a car loan through these clowns even if they have the lowest interest rate to choose from. I tell everyone i know to not go through them. Never missed a payment or was late. I actually pay a little extra each month. And they still always call me asking why i dont have insurance ???!!! I DO HAVE INSURANCE AND ITS BEEN THE SAME FOR THE PAST 2 YEARS!!!! JTB=🤡🤡🤡🤡🤡

Absolutely non-existent customer service. My 85-year old father was a long-time customer and had nothing but headaches as we tried to consolidate his JBT accounts. On multiple occasions, the individuals working with him had to walk to different parts of the building so that their electronic devices could get a signal. He moved in with us and we started to close his JBT accounts to transfer to a closer bank. After decades of banking with JBT, they hit him with fee after fee when closing the accounts and couldn't be bothered to say thank you for his long patronage. I'm sure with the amounts in his accounts, he had made them tons of money through lending and they couldn't even say thank you and we wish you well. Terrible bank!

My (now deceased) mother had a car loan out with this bank. I was told that I would still be able to make payments and keep the car but it might get tricky when the title came into play. Fair enough. Fast forward two months later and I receive a notice stating there is an unpaid balance on the account even though I paid BOTH months in FULL (I have the receipts as well as my bank statement showing the payments were processed). When I call they refuse to give me information as to why I am receiving collection notices, stating I'm not the party on the loan (my dead mother is). Ok, fine but then you cannot accept and misapply payments and then try to collect additional money without telling the party you are attempting to collect money from why you are attempting to collect additional money. Shady at best, illegal at worst. Avoid at all costs.

Had a car loan through this bank. Went through financial troubles and was harassed to pay when we were doing our absolute best to pay them. Vehicle was eventually repossessed as we expected it would be after struggling. It's years later that we have been making payments on the remainder of the debt, and out of no where they are sueing us for the full amount (even after never missing a payments since the repo). Nothing but attitude from the employees. They've even hung up on us multiple times. Do yourself a favor and stear clear.. I've never delt with people more rude towards customers in my life. Truely a horrible business.

Dealing with these rude people now for a car loan, they do not listen or care about any situation they won’t work with you or even listen to you considering we’ve tried calling and get forwarded to a repossession man instead of talking to the bank directly. We’ve tried giving payment and they refused saying they will get cops involved and sent out repossession after a day late and not only that we’re just finding out that the loan amount was raised without our knowledge making us behind and adding late fees DO NOT I REPEAT....DO NOT WORK WITH THIS BANK THEY ARE HORRIBLE WITH CUSTOMERS!!!!!!!!!!!!!!!!!! IF I COULD RATE 0 STARS I WOULD!!

Terrible! They just don't care for you as a customer. Only if they can get something from you. Delilah does NOT return your phone calls and even when you speak with her, she says she is working with you, it is all a bunch of lies. I hate liers! Hope the bigger banks run you out of town, Jonestown!

a great hometown bank with good service.

I went to jbt Saturday to open a savings account and I was told that I need my social security card and school I'd and they would not open one if I don't have a school I'd for one what is a school id going to do

Rude customer service. Wish my bank loan could be through someone else.