Johnson City Super Pawn N Roan St, Johnson City

I'm sorry you felt that way, but we didn't tell you that it was fake. What we told you is that we don't take in silver platters and flatware because of how much of it isn't solid silver, but instead plated.

This has been a good bit of time back, but I still remember this like it was yesterday. Without going to deep into the details, lets just say this customer knew who stole the item, and they were close. When asked if she was going to press charges or provide legal proof the item was her item, she refused. We offered the item back to her for roughly what we had paid for it as a compromise as we hate thieves as much as the next person. She went off when we used the word thief and then we found out the relation between her and the person who sold it to us. She did not like us calling the person a "thief". We told her that if she would like to press charges we were more than happy to turn over the property and our records of our purchase to the police. She refused this and we again offered our compromise and she took it. I hate the situation that she found herself in, but we did the best that we could do with the terms that she offered.

We've had a total of one transaction with this couple, and that was a few years ago. So the suggestion that they regularly do business with us is inaccurate at best. Jeff (I assume that's his name since the comment is from Jeff, although obviously typed by "Jessy") brought in some older tools that we were unable to pawn for him. I suggested some other shops in the area that he might try, and he said thank you. He grabbed 2 of his 3 items off the counter and left. About this time, another customer who had just picked up his chainsaw and a plastic tub of tools from pawn and had a small child with him said he was going to take his child to McDonald's to use the restroom and would be right back. It was a busy morning, and I was busy with other customers so I didn't see Jeff return. I did check the security tape after and it shows Jeff returning and going straight to the plastic tub in the floor with our customers chainsaw on it (a few feet before the counter) and grab the chainsaw instead of returning to the counter where his item was. So, the customers chainsaw was not "right next to Jeff's items" as stated above. The owner of the chainsaw (who had just picked it up from pawn) returned, notice his saw missing and reasonably thought "Jeff" stole his chainsaw. I mention that the odd thing is that "Jeff" left his other item, and I thought the customer had left his chainsaw on the counter, so I'm thinking maybe it's a mistake, but I tell him I'll call the police if he wants. The customer says he'll give it a few minutes and if they don't return with it, he's going to take the item "Jeff" left. He also mentioned wanting a picture from our surveillance cameras so he could "hunt the guy down". Then, "Jessy" calls about 10 minutes later saying "Jeff" grabbed the chainsaw by mistake and says they'll return the saw. It gets to be about 20 minutes later and our customer asks if we have her phone number (it was on our phone from where she called previously). He then asked us to call her back and basically tell her to hurry or he's calling the police. At this point, we're hoping to get the guy his saw back and avoid having to call the authorities since she did call and say they'd bring it back, so we call and tell her she needs to hurry. They arrive a few minutes later and Jeff comes in with the saw. We thank him for returning it and explain that it wasn't actually our saw, but a customers who had been waiting. We thank him again, he leaves and we figure that's all resolved. Before leaving, the customer who owned the saw told us he could tell they had tried to start it because the choke had been moved, but he got his saw back, so he left. Then, "Jessy" comes in and goes off for nearly half an hour about how we weren't nice enough when we called her and how she missed an appointment and this is somehow our fault. Even though we didn't own the saw and didn't take the saw, we told her we appreciated her bringing the saw back and apologized to her probably 15 times, but she wasn't interested in an apology. She said she was going to go online and post negative comments about us and here we are. Thankfully, situations like this are not the norm. Most people who come to the shop are very friendly and easy to deal with, and it's a pleasure to deal with those people as we have for over 10 years now.

I'm sorry you had a negative experience, Miss Jacobs. Due to privacy laws, I'm limited in what I can actually mention here concerning a particular account or item, but I'll respond as best I can. We do not discuss specific accounts over the phone (or online) because we have no way of knowing with certainty who we are actually speaking to, and we don't want to give any personal information to anyone who shouldn't have it. If a customer would like a printout of their pawn contract or renewal receipts, we're glad to do that and we don't charge a fee for this service (some shops charge up to $5 to reprint a contract). Our only requirement is that you have to be at the pawn shop with your state issued ID (and you must be the person named on the pawn contract). For those not aware, a pawn is a 30 day loan that is secured with merchandise that is legally owned by the person doing the pawning. For example, let's say a person needs a little money to get by until their next paycheck. That person bring us an item of value (maybe a TV, video game system, jewelry, etc) and we offer to loan them an amount of money based on several factors, or we decline if it's an item that we can't accept (maybe an older item, a damaged item, etc). If they accept the offer, they get the cash amount that was agreed to, and we store the item at our secure facility. The customer then has 3 options: 1) Return to the store within 30 days and pick up their item by paying the amount that was borrowed plus a small fee 2) Return to the store within 30 days and pay a fee to have the item held for another 30 days (this is called a renewal payment) 3) Do nothing and eventually, the store will "pull" the item from their pawn inventory and offer it for sale If you choose to make a renewal payment to get an additional 30 days on your loan, your receipt will include general information concerning the pawn including the due date of the next renewal (which will be 30 days from the due date of the last renewal) and your forfeiture date. Renewals may be made as often as the customer deems necessary. After a pawn has went with no renewal payments for an extended amount of time, the item will be pulled from the pawn shops inventory and offered for sale in accordance with the pawnbroker laws for the state of Tennessee. So for example, if a customer signs a pawn contract in March, then makes a monthly renewal payment for 3 months (April, May, and June), but then makes no further payments and we don't hear anything from them until September, that item is no longer going to be available. We try to work with our customers whenever possible, but if we don't receive a payment or hear anything from a customer for almost 2 and a half months, there's nothing we can do at that point.

We are always more than happy to work with and help military and first response personnel. It's the least we can do for the people that keep us safe.