Joe Cotton Ford, Inc. W North Ave, Carol Stream

The Wife and I have been long time customers of Joe Cotton Ford. We have purchased no less than, or been responsible for the purchase of, 13 Ford Vehicles. Our experiences with their Service Department has always been " Spot On " ! Never had a negative experience with them ! I have also utilized their parts Department, which has always been a positive experience, and, received my parts in a timely fashion. I recently took delivery of my new, 2016, Ford, Edge, Sport, Twin Turbo, AWD ! The new Sync 3 is user friendly ! This new Edge replaces my 2007, Edge, AWD, SEL which was an awesome Vehicle ! In our climate, one must have either 4 WD, or at least the AWD platform, IF, my 2016 AWD performs half as well as my old 2007, I will be a happy camper ! I travel a lot for Schutzhund, safety and comfort are paramount !!!

I had my 2014 Mustang in for scheduled service on 10/6/2018. The service visit went well and as expected. I have been using Joe Cotton service for over two years now and have not been disappointed.

We have purchased 3 vehicles from them. Good to deal with. Sales and service prompt. I always have been satisfied with work completed on vehicles.

I was completely satisfied with my June 19th 2 year maintenance service on my Escape. Dave Malloy was great, pleasant and very attentive to my vehicles servicing. I appreciate being able to work with him on my cars maintenance schedule. Thanks much Dave. Marilyn Willits

Terrible customer service. I need a call from Jeff regional of Chicago ford & my credit back. Bought brand new car that has been taken to the shop numerous times replaced parts. We purchased a brand new car so we wouldn't have this type of problems. My car has been in the shop & if it isn't one things its something else my car has never been 100%

Great experience. Everyone was so helpful from Rich our salesmen to the finance manager. I would buy a car from here again!

No bueno, never dealt with sales but service is sketchy, Lou is a liar, I’d tell you all about my experience here at rotten joe cotton but it’s too much to explain. I don’t mind paying the 140 bucks an hour but I need some transparency! I will say, Mike made it right but a lot of folks woulda just paid. Keep it honest boys! People hate coming in to the stealership for this exact reason .

I was very happy with my experience. Mike in service department was so pleasant and took care of my oil change fast. Always a pleasure taking my car to Joe Cotton Ford.

We have done business with Joe Cotton Ford for many years. We deal with Roman Krawec and Mike Diehl and they bend over backwards to help us. This dealership is the BEST!!

Excellence said in a different way: Joe Cotton Ford : buy from them, maintain and repair your cars here and they take care of you! They take care of you to feel like a family member.