Jim Coleman Infiniti Auto Park Ave, Bethesda

Update 10/4/17: I had an issue with my brand new Q60 that I bought in April, the airbag sensor just stopped working all of a sudden so I took it in and they ordered the part and when they fixed it there was oil and food stain all over my red leather, very unprofessional. I would not recommend this place to anyone. i went in for my regular oil change at 7am and there was no customers in there, they told me it will take about 30 min but looks like a VIP client walked in and they took his car first, I was told that he is still working on my car and they don't know why it's taking so long. This is not my first horrible experience with Jim coleman, the other time I took my car in for service they stole everything that was in the car , when I complained to the manager he said he can't do anything about it and now with the oil change I had to wait 2 hours for an oil change. I mean I like their cars but their service sucks out loud.

Best car buying experience I've ever had. From walking through the front door to driving away from the lot. Everyone I came across at JIm Coleman Infiniti seemed to really make the process effortless. My sales representative Floyd Summers was really awesome. He was responsive too my requests and provided me with everything I needed. I was really impressed with how knowledgeable he was and sharing details about the Q60. He really understood how the car worked and seemed really interested in understanding what was important to me when it came to my car. I was never pressured by Floyd. He was patient with me and made me feel as though I was getting the best car in the world. It really is an awesome car. Many thanks to Floyd and the staff at Jim Coleman Infiniti for making my car buying experience an event to remember.

Hands down the best car dealership I've ever been to. I don't think I've ever left a place and wanted to go back just to hang out with the employees. These guys are a class act. Most importantly I never felt pressured or like I was on the outside looking in. Very open and honest about everything from price to comparison to other brands. I even mentioned that I was going to the Washington auto show to do some shopping around and they gave me tickets I mean really who does that.

We bought a Q60 last night from Jim Coleman and they were excellent from start to finish. We shopped and they had the best price and the sales manger and sales person were courteous and thorough making our buying experience top notch. I would highly recommend them for Infiniti new car sales. 5 Stars.

I worked with a service advisor named Greg and he was SO helpful. Answered all of my questions and was patient with me. Would highly recommend this dealership and especially Greg!

Excellent service and staff, especially Enrique Diaz and Taylor Hopkins

The customer service was impeccable! My sales rep Brian Viera and finance manager Ben we so professional and efficient. My total time spent in the dealership was 1.5 hours. Tags on car and out the door. I will be a repeat buyer.

We recently were in the market for a new QX-60. After doing quite a bit of on-line shopping across the mid-Atlantic, we ended up purchasing from Jim Coleman for a number of reasons: 1) Both Ahmad Hanif (Internet Sales Manager) and Ryan Latham (General Sales Manager) were extremely responsive to all questions and queries. 2) There was no pressure to come in or vagaries in the pricing. They priced precisely the vehicles I was asking for including all the options I wanted and only those options. 3) Jim Coleman’s pricing was in line with the lowest pricing I received from any other the dealers queried and unlike many other dealers their pricing was not tied to one specific vehicle. Basically, once we had agreed on a price and options, we had our pick of vehicles that had those options. 4) In the end, we got the vehicle we wanted for the price we were looking for and everything was completed on line and in two phone calls. 5) On the day set for the pickup the paper work was completed very quickly and Ahmad provided a thorough and complete introduction to the car. All in all, a wonderful experience and would definitely buy from Jim Coleman again! Great job to Ahmad, Ryan, and the whole team there.

I bought a car through Alvaro and it was the smoothest process. Alvaro was knowledgeable about the car and went above and beyond to make sure that my questions were answered and we had the right information we needed to make an informed decision. I highly recommend asking for Alvaro when you visit the Infiniti Dealership.

I have leased multiple cars from Jim Coleman Infiniti mainly because they are local, in my backyard and the service that I get ever time I go there is impeccable. Service guys are great to work with and what can I say about my salesman Ahamad Hanif. Every time we get a new car, he's out go to guy for our garage door programming and technical explanation of the features. We've recommended friends and family to them as they've been great to us!