Jefferson Financial Federal Credit Union Wall Blvd, Gretna

This bank operates like a third world country where technology hasn't reached....this bank NEEDS some serious technology investment. There's one 1 Atm and if its broken....there's nothing you can do, expired debit cards are not automatically sent to you...in order to speak to SOMEONE is easier to get in touch with UFO before you can speak to even a machine...the selections are very poor and the online banking is also has very poor selections. I wanted to do my mortgage and auto with them and decided to just go somewhere else because it was SO difficult for someone to call me back, it feels like if they don't want your money .....maybe that's why they're small....they'll be always small and mediocre if they don't address observations from the other side. ...I hope they do! In the meantime I'll be closing my account because its useless, I couldn't use it during the hurricane because it got locked and I couldn't reach a human being on the phone to unlock my card.... In response to the replied message: no, I Never got a renewal card in the mail. The branch on wall Blvd only has 1 Atm (that was broken at the time I needed to use ) and the one on west bank expressway (was broken as well )....as a customer perspective , no.. those were my only specific concerns and circumstances, hope this is taken as constructive criticism to improve future performances and deficiencies...

Would give 0 stars if I could! Hurricane passed two days ago and I am still unable to access MY money! This is ridiculous! How am I supposed to get what I need at a time like this!?

i love this place. The staff members are always professional and nice, just over all awesome people!

So friendly and helpful!!!! Whitney helped me and she explained everything to me and was awesome!!!!!!

Not good I just need to ask a question and could not speak to anyone and all the numbers go to the automated teller .

I love the bank good people and speedy customer service