Jefferson Bank Southwest Blvd, Jefferson City

Called ahead of time for convenience purposes and had to call again after waiting about 15 minutes in the parking lot. They told me they were working on updating my account. I then saw them help about 3 people ahead of me in the line before I received any further assistance, and my son was getting restless in the back. After about 20 more minutes I called again and they said they had almost finished updating the transactions. When the girl finally updated my account and corrected the flawed transaction, she gave me a nasty look. I wouldn’t have called ahead if I had known they would wait until helping everyone in the line before me. To top it off, the girl that assisted me said, “sorry about the wait, I’m the only one handling transactions, so….” With a rude attitude. If you don’t want to do your job without making customers feel out of line for waiting 30 plus minutes for their business then get a different job. Definitely not going back to that place. I’m worried they spit in my money or something worse….

I bank at Central Bank of Boone County, but use Jefferson Bank on Missouri Blvd for deposits from time to time. Well, not anymore. I feel like I’m always wasting the tellers time while making deposits. The counter customer service for a non-Jefferson City person is one star.

I moved to the west coast from Jeff about 7 years ago and there are a few things from home I truly miss: Casey pizza, family, some sense of sanity, and Jefferson Bank. All jokes aside I loved this bank, which is weird since banks are usually benign but they helped me understand my credit report and helped put me on a path of great credit, none of which is normal for a bank or a part of their jobs. Beautiful banks too. 7 years away and I still wish you were my bank!

Worst customer service experience I have ever had from a bank. Employees are horrible at data entry and listening to numbers even when read slowly two digits at a time. My "loan officer Kolby O'Dowd" refused to give me his business email for me to send over crucial information and hung up on the phone because I told him "my cell phone is on the account they should have called me". I'm an architect for large scale signage and this company did not but waste my time for a whole day. I or my family members will never use this bank for any future loans.

This is a GREAT bank. I've been doing business here for 30 years. The people are friendly and the service is excellent

I have never had a bad experience with Jeff Bank...the staff are always friendly and very helpful and I like it that they like to joke and laugh...proves they are indeed human and there to help you and to get to know you....like family. That's what I consider them to be...part of my extended family. Thanks for being the best bank in town !!!!

I initially liked this bank. However, I was out of state and needed a large sum of money to close a business deal and they simply would not do a wire transfer unless you were physically there. This is unacceptable. The bank I was wiring the funds too was similarly dumbstruck when I told them. They told me, “but we have technology now”.

I have had my mortgage with them for over eight years and I have had a great experience with them. I even refinanced once when interest rates lowered and they made it extremely easy! Everyone that I have ever dealt with has been extremely friendly and helpful!

VERY Poor Customer service Debbie IN LOAN DEPARTMENT has no customer skills nothing positive to say Horrable Bank Do not use them for nothing!!!!!!! Not even Worth the one star learned my lesson

I have been a customer of Jefferson Bank of Missouri for over 30 years and maybe even 40 and I have always had the best service ever. Employees are friendly and helpful and the atmosphere is great. I have had multiple accounts over the years including car loans and mortgages and am completely satisfied with this bank. I would recommend it to everyone.