Jeff Wyler Honda in Florence Service Burlington Pike, Florence

Awful experience. Third party shop diagnosed a problem (for free) and recommended taking it to Honda for warranty service. Dealer refused to look at the vehicle or comment on warranty coverage, even after talking to third party shop, without payment of a $200 inspection fee. Paid the fee, inspection revealed the same problem the third party shop diagnosed and told Honda about directly, and dealer then advised no warranty coverage. Poor attitude from service rep from the outset when I asked him to communicate with the third party shop.

Went in to the dealership later in the day (night before Christmas Eve) to check inventory. I did not intend on making a purchase today. I have been shopping for awhile to make sure I get what I want. I had private financing so i wasn't in a rush and didn't need to haggle. Started talking with Noah. The patience, knowledge, and just conversation was appreciated. I was not 100% about the car as it was way off from what I initially intended on getting. I did decide to purchase the Accord, I know they are great cars and Noah and his team worked with me to make me comfortable with my decision. We will be going back hopefully in 6 months or less to purchase again and will definitely be working with Noah.

Friendly service, got me in the door within a minute or two of arrival. Elliott was kind and expedient, the only reason I'm giving four stars instead of five is because I was pretty severely misquoted on time. (10 or 15 minutes turned into almost 75)

Polite staff. Efficient check in. Had appt but took longer than predicted. Service agent explained could not isolate warning light issue so took extra time calling Honda for advice. Unresolved but felt they were thorough.

Excellent customer service! Mr Simpson is the most honest and compassionate salesman I have ever had to serve me! CDC standards are being practiced!!!

Great honda store, Everyone from sales, service, body shop and parts are very helpful and friendly. Highly recommended

Courteous service with estimate for repairs was delivered quickly. They were able to take the car on the same day. Everything I was told about this place appears to be true.

Jeff Wyler in Florence has the BEST People working there! Everyone is Friendly, Helpful, Kind, Knowledgeable & Considerat! What ever issues we have run into since purchasing our CR-V they have handled & taken care of in a timely manner! NOT all Dealership are like Jeff Wyler in Florence! Carrie our Sales Person is wonderful! She is on top of things making sure are needs and issues are handled! Thank you Carrie for still being there and taking care of us!

Was charged ten dollars for shop materials when all that was done was programing a key no material was used very disappointed

BEWARE OF SERVICE DEPARTMENT. Horrible experience had car for 8 days, had to go through many parts to get to the right part,and had to pay for all the parts even if they were good. I WILL NEVER GO BACK. VERY DISAPPOINTED!!!!