JCF Lending Group N Rainbow Blvd, Las Vegas

WOW! Reading these reviews wasn't my experience at all. I called and spoke with a nice man that was able to answer most of the questions I had about my inquires on my new home loan. He wasn't able to answer them all, but gave me information as to where I could find the answers. Thank you!

Rude as all get out - just called for questions. I’m almost glad they saved me the time. For when I do find 1976+ instead of 1968 I’m terribly hard of hearing and this guy patience of a nat. Tell me again about blue sky to value the -he said you can look it up but what I’m saying is we can’t help you and before that he said try to get a loan for a Vega from the sixties from a bank. I mean really really rude dude. And then I said okay well what if it’s 1976+ I’ve been approved for one prior. He said and where did you get approved and so I told him and have a message in already. I’m looking around Sheesh!!!!! Just gonna stick with Sterling Associates in MA

Great staff to work with! They came highly recommend ... Erin was always attentive and responded to all my calls in a timely manner. She made the whole process easy and walked me through it each step of the way. Much less stress compared to working with previous companies I’ve used! I give them 5 Stars!

I would give zero stars if it were an option. I left a message last week and an email....no response. Today I finally get a guy who basically referred me to their website and said take your pick of what you want or I can give you a number to 21st Century Loans! Really!!?? I asked if this was a robot or a live person....He said "ma'am, I take hundreds of calls a day". So, basically, you have no time to give verbal details or clarify the multiple, confusing options they post on their website.....which is unsecured btw! Beware if you actually want to trust them with your personal information. And if their actual loan officers treat you like a number, No thank you!

Not a full 5 stars due to it taking a couple of tries to get a hold of someone. But once I did speak with someone, I was connected to the correct department and it was smooth sailing. (With other companies, I’ve been “disconnected” so many times when being transferred). I can finally have a home of my own!!! Just a tip: best viewing of the website is on a computer so you don’t miss any information.

Customer service is horrible!! If I could rate a 0, I would! I have been searching for financing for a manufactured home for leased land. Been to dozens of websites and called dozens of lenders. Even lenders that have websites that say they do they, have turned out to not offer financing for this type of property. So I wanted to be sure before I wasted anyones time. I simply asked, do you do leased land manufactured home financing? He said, well, obviously you haven't been to our website, so why don't you go to that and read up on our company and it'll jump right out at you. I said I have been to your website....but he KEPT CUTTING ME OFF telling me to go to their website over and over and not to call back until I had done my research on the company! I also had another question, but he was being so rude that I couldn't even get it out! I can't even fathom the level of rudeness this man had! I've never in my life been treated like that but a customer service rep. If this is how you treat potential customers, I guess I wont be dealing with you! Told him that and he hung up on me! Oh and I also called yesterday, but was sent to a voicemail and hadn't received a callback, which is why I called today.

I have been trying to get a hold of them all day, I had to pay for a mobile home book value and never received an order confirmation, when you call and press 0 for an operator it just transfers directly to voicemail, they have "24/7 live help" on their website, but over 30 minutes later I still have no received a response. I would not recommend this company to anyone. Would give 0 stars if that was an option.

Dear Operator 23- may I suggest enrolling in a customer service class or 4. Obviously phone operator is not the right career path for you. I called to ask a simple question, not to be referred to the company webpage multiple times. Your condescending tone spoke volumes. Especially when you offered to read me the webpage to prove your point. We won’t be utilizing services from this company. I realize we might be view a a drop in a bucket of potential clients, but people talk and soon you might run out of new customers altogether. Poor customer service has a long lasting negative affect on companies. If I was your boss today would have been your final day. Best of luck operator 23 because mean people are just ugly on the inside.

In this digital age, I appreciate being able to “shop” online without feeing pressured. I hate talking on the phone. Glad the guy referred me their website. Tons of information on there.

I have contacted JCF Lending twice by phone and left a request for a callback once. Waited a day and then sent an e mail which I have never received a response to. Seems like this company doesn't need the business. They could have at least replied with some kind of response. Not the kind of company I want to work with, regardless of their mortgage rates, etc.