James Chrysler Dodge Jeep Ram of Cedar Lake Wicker Ave, Cedar Lake

I bought a 2015 Jeep Cherokee Limited and so far I love it. Rachel Roy listened to what I was looking for in a vehicle without pushing me to get something I didn't want. She was a big part of why I bought the jeep (awesome service). Deborah in finance was also a great help with getting me a good rate. I want to thank the entire Bobb Auto Group team.

I bought my 2014 Jeep Grand Cherokee here which has had four recalls so far. Took it in to get it serviced and they said 3 hours. 9am drop off with appointment to fix recalls and some other issues(get extended warranty). Around closing time my wife called to get an update. They said the jeep was ready when my ride drove 45 minutes to get me there, there was a mix up and it wasn't my Jeep that was ready. They managed to fix recalls, but not the other issues. They had no loaners to give me. I was forced to take the Jeep unfinished because I was leaving for vacation the following Monday. I was told when I bring it back I would get a loaner for a few days and some free oil changes.. 4 stars for that reason.. When I bought the vehicle at the time, there were not many choices of the vehicle i wanted.. I settled.. Please don't ever settle, that's my fault. They offered gap insurance which was nice. I will update when I take my jeep back.

I've had friends talk so highly about their experience but this has been the worst experience I have had with purchasing a new vehicle. It took 4 hours before I left with a new jeep. I never received a spare set of keys. It's been about 2 weeks and I still don't have a spare. I have continued to call and ask about the spare. I've also stopped in 3 times. I went to pick up my title on Friday and was asked to come back in Monday to get my spare programed. I waited for 20 minutes to once again, leave without a spare key that I was told they had for me on Friday. If I would have known things were going to be like this I would have waited and gone somewhere else! The only positive part from my experience is that LeeAnn had a lot of knowledge about the Jeeps she showed me. I am very happy with my 2015 Jeep Patriot. I just wish I had a better overall experience.

First of all, I would not recommend anyone to give your business to this place. I agreed to a price of a vehicle, call the next day to finalize all paperwork and next thing you know, the finance manager was fired and they cancelled the deal. Then a couple days later, after not hearing anything, I decided to call back and we managed to put together another deal. So then the next day, after they took my deposit, they called and cancelled the deal for a second time. Needless to say, I will not ever go back and I don't recommend anyone else either. Oh yeah, and the reason the "Notre Dame educated" genius cancelled the deal was he forgot to take into consideration the rebates I qualified for. That place is a joke.

Top notch buying experience. I purchased my 2015 Jeep Patriot from Dennis Roak here. He was very helpful through the process. I have purchased cars from several other dealerships and this was by the the most friendly and comfortable car buying experience. The free lifetime power train warranty offered by the dealer was also a plus. The reason I only give 4 stars is because the service department messed up a few times so far. A few months after purchasing my Patriot, at the old location, I had a piece of trim falling off and had around 3000 miles so I wanted that looked at and an oil change. I called and made a Saturday appointment. When I showed up they said I was late and supposed to be there a few hours ago, which was wrong, and they couldn't look at the trim because it was a Saturday. The guy, who was a bit rude about the being late thing even though I wasn't, also said I didn't need an oil change yet and I'd have to make a new appointment during the week for the trim. What a waste of time. The woman who answered the phone should have never made the appointment and told me this in the first place. They did take care of that promptly in the end. When I made my appointment at 5000 miles for an oil change I showed up and was told they didn't have a record of my appointment or me calling. But they did it anyway, which was nice. But I think someone answering the phone must not have known what she was doing since it was the same woman both times. At the new location I had the 10k mile oil change done, they didn't put a sticker on the window which was weird, and a little over halfway until the next oil change the oil change light came on. I took it back and they just forgot to reset it. I believe that since the oil did look ok but it was annoying I had to go back. I was recently there for the 15k and everything went smoothly. That all being said the new location is great and the service department seems more much organized now with a much larger staff. I've started taking my wife's PT Cruiser (purchased from somewhere else) there as well. I'll be back. PS: I really like my 2015 Jeep Patriot Sport.

Robert was so great in helping me get a new car!

We have been a Dodge family for almost 20 years. Was dealing with a different dealership, that turned me against Dodge for awhile. Was happy when I met JP and the GM Paul. They made us love Dodge again and because of them, we will continue to do business with BoBB Dodge. Keep up the great work guys!

Where to even begin. Johnmario and Quincy were absolutely phenomenal. I had been looking specifically for a Subaru Crosstrek that fit me as a person. I found the perfect one at Bobb Chrysler Dodge Jeep Ram! They made the process so easy and it was absolutely worth traveling the 2.5 hours to purchase the perfect car! They provided a thorough exam of under the hood and under the vehicle itself. I appreciated this as this was all a new experience and eased any worries about buying a used vehicle. I love love love it! Johnmario and Quincy were personable and really listened. I can't thank them enough!

Keyan John and Chris worked tirelessly to get me in my new car thank you guys !

Just bought a car great experience . Mike Rhodes took care of me and expedited the whole car buying experience. Would highly recommend James Jeep of Cedar Lake . No nonsense to the point ! Thanks again