iTHINK Financial W Church St, Jasper

I was able to refinance my auto and personal loan through ITHINK. Courtney did an amazing job throughout the process. They have competitive finance rates and great customer service.

The team members at the Jasper I Think Financial are incredible. This location has an amazing staff who is dedicated to providing you with excellent customer service. As well as going over the top to complete any kind of financial transaction that you may need and seeing you through till the end. Thank you Michelle, CJ and Courtney for all of your determination and hard work to satisfy a customer.

Best advice I can give is, do not do business with this company! If for some reason you do, I strongly advise you to NOT sign anything electronically in an email!! You are not signing the actual document you are signing pretty much a blank piece of paper that they can put with anything! We did not get the loan rates they quoted us at. After receiving the loan we get the quotes emailed to us asking for our signature. We called immediately saying we are not signing this cause this is not what we were quoted. They claim we had already signed it, which we did not, we asked for the copy of that and they handed us the document (not signed) and then a second sheet of paper with our signatures that could be basically used for anything.. Also if you have a loan and you do not bank with them they make it very hard to make payments.. And one last thing if the loan is in your spouses name and you are not on the loan they will not talk to you at all. Even with your spouses permission they will not talk to you! I have never in my life had such a difficult time with any company as I have with ithink. I regret doing business with them. I hope my review was helpful..

Great rates, horrible service. The people are kind, but when things don’t work it can be incredibly difficult to get anything fixed. I’ve been with them for almost five years. The vehicle loans department is on top of it. I’ve gotten great rates on multiple vehicle loans, and that process went through fairly well. The mortgage department might as well not exist. A year after my first vehicle loan, I decided to check on getting a mortgage through IBM, but gave up after two months of calling the mortgage department and leaving a voicemail every two days. Never was able to speak to a human from the mortgage dept to even hear their rates. Card services is extremely limited, and god help you if you have a problem. I’ve had three occasions where there was a problem with my card, and it was like pulling teeth to get someone on the line to fix it. One of those problems occurred outside of business hours, and I couldn’t speak to a human to fix it until regular business hours during the week. So now I’m afraid to use my card outside of mon-fri 9-5, because if there’s a problem I’m screwed. I would love to close all of my accounts with the large predatory banks and switch to using only a credit union, but IBM’s service simply isn’t dependable. I would not recommend them for anything besides vehicle loans.

AVOID IBMSECU!! Applied for a loan online and received a instant response that they would respond within 8hrs. After waiting 48 hours, and still no response by phone or email, I contacted them and they said they were waiting to receive my pay stubs. I told them that no one has contacted me to ask for any information or documents. They replied "you didn't receive an email" and I said "no". After immediately sending them the documents they needed I waited another 24 hours before finally receiving an email saying I was denied. They offer you little to no communication and could care less about helping you. I contacted another financial institution and they were very friendly and talked to me about my options. I was approved for my loan within 15 minutes. Don't waste your time with IBMSECU. I can see why they have bad reviews on here.

Husband and I were not a real big fan of Johna’s customer service. She was not very helpful, came off rude and not easy to work with. The branch in Marietta has always had awesome customer service specifically Robert Briganti if he is still there, definitely recommend reaching out to that location instead.

Had a bad situation with an auto loan. Came in as a new customer and was finished in 30 min. loan and checking account and even under the circumstances they were extremely helpful!

I don't understand why all the bad review. Everyone is very nice, they walk you through everything. Yes you sometime have to wait till next day too get a car loan. But they have to make sure the car is worth the amount the auto broker or dealership is wanting for the car. In the long run I think that's good. You just got to be an adult and be patient. They don't have drive Thur but they have made there parking lot bigger.

I suppose they're good for needing a loan, but once you attempt to close the account after you're done paying, prepare for the WORST. I've been attempting to close my account for weeks, and they require antiquities like a written letter, or cashiers check. Getting help on the phone is almost useless, as customer service is drone-like and not helpful. I would not recommend getting any money through them unless you're in the mood for a migraine.

If I could rate a 0 star I would. This bank is a joke. We came in for a loan for a vehicle spent almost 2 hours applying for it. They told us to come back the next day to get the check and sign final paperwork that we had been approved and they would email over confirmation the next day. Called at noon the next day to confirm everything was ready to pick up at 3pm. Got there at 3 pm and at 4:45 (mind you they close at 4:30) the manager decided she was gonna work on finding out why we were still waiting. They say they still didn't have confirmation. It's ridiculous, DO NOT WASTE YOR TIME!