ISPFCU Engineering Dr, Springfield

I am a mom.of a police officer and a wife of a recent retire. My husband been a member of this credit union since 2014. Never again! And I'll tell every police officer to stay as far away as possible from this credit union. The way my husband was treated recently was disgusting! Instead of helping cops, they make their lives harder! Stay away!

Kelly Prior in the financing department does an amazing job each time I've had a vehicle loan. She helped me with my purchase of a 2014 RAV 4 and worked hard to give me a low interest rate!

I've had two Auto Loans through ISPFCU now and both experiences were very pleasant. I dealt with Kelly Prior through the Loan Department and she was phenomenal both times and did everything she could to explain things the best she could. She even took an offer I had which I didn't think could be beat, and she matched it and even beat that offer. I would and will highly recommend any of my Law Enforcement friends to get their Auto Loans through ISPFCU and ask for Kelly!

My husband and I have been members here for 20 years and each time we visit , we are met with first rate service! We feel like ISPFCU extends a welcome small town friendliness in a big city! Thank you to all who serve us at ISPFCU. You make each transaction a pleasure!

First class service here and Amanda in the loan dept was fantastic! This was the best car buying experience my wife and I have ever experienced! We did everything online and over the phone then just picked up the check at the drive up. This credit union is for Law Enforcement and their family. Once again thank you Amanda and ISPFCU!

Was an employee long long ago, Apparently left on bad terms couldn't really tell you why. Now 15 years later I need a yes or no question responded to and they refuse to answer unless I pay them 60$$ .How can you hold a personal grudge or refuse to be professional to a former member/employee after that long? I don't even you know who they are now nor care to. I just need my questioned answered. WORST CUSTOMER SERVICE EVER!!! 60$ Is in the mail..... smh!! Worst employees you will ever meet, Loan dept looks for ways to screw you over on loans so make that payment EARLY!!

If I could give a half a star I would. Horrible customer service for having such a targeted audience (police officers). I have been an officer for many years now and this service was similar to that of a low class currency exchange in the most sordid neighborhood you can imagine. I am approved for a credit card and not even two weeks later I am being contacted by an employee they are closing my account and shutting down my credit card for no reason. The women then hangs up the phone on me and will not tell me if I get the $20 I used to open my account refunded back to me. What a joke establishment. Will never do business here and will tell any officers I know where they are advertising to stay away.

They’ve been my primary bank since 1992. Hopefully that speaks for itself.

Everyone that I talked with was polite and helpful!