InTouch Credit Union-CC E Craig Rd, North Las Vegas

Hello xkristyleex, and thank you for your review. We normally perform shared branch transactions Tuesday – Friday; however, due to a high absentee rate due to Covid and the flu, our service may be slower than our members regularly receive. Credit Unions that participate in the shared branch network voluntarily provide services to members of other credit unions, when possible, and we strive to maintain that service model as best we can.

Hello Lady Rha, and thank you for your review. Welcome to the InTouch Credit Union family! We are so happy you chose us as your financial institution and that your visit with Julie was phenomenal. Thank you again, Lady Rha, and thank you for your membership!

Hello, Kim. We understand your frustration and want to address some points in your recent review. First, yes, we do not have Shared Branching services on Mondays and Saturdays. This information is on our website, on our branch doors and in our appointment scheduling system. This information is also available on the CO-OP Shared Services Network website. Second, Credit Unions who choose to participate in the Shared Branch network provide service to other credit union’s members as a courtesy. Each credit union in this voluntary network is primarily responsible to their members rather than the guest members. You are welcome to reach out to your credit union for additional information, but they may give you the same information we are also providing.

Hello Stacey. We see your review and we are a bit confused. You state in your review you put cash into the ATM for a deposit, and further go onto state the deposit went in as cash. However, you are wanting us to look into reversing the deposit to state as a cash deposit- which it already did as indicated on the photo of the receipt you posted. We would recommend you consult your credit union to review their deposit and shared network deposit policies. Your credit union will set rules around how they handle deposits done at Shared Branch locations, and will be able to see the activity on your account. We cannot see your account activity or make decisions around deposits since you are not our member. Credit Unions who choose to participate in the Shared Branch network provide service to other credit union’s members as a courtesy. Each credit union in this voluntary network is primarily responsible to their members rather than the guest members.

Hello, Carlos and thank you so much for your review. The InTouch staff greatly enjoyed reading about your interactions with Sabrina at our Cannery branch. We certainly enjoy hearing when members have a great experience. We look forward to continue providing you with more five-star services in the future. Thank you again for taking time to write, Carlos, and thank you for your membership!

Hello, Nina, and thank you very much for your review. We understand the frustrations some of our mobile services can cause, and we appreciate your patience and feedback. Our team enjoyed reading how Sabrina was able to assist you, and we hope our staff can provide you with more services soon. Thank you again for your review, Nina, and thank you for your membership!

Hello, David, and thank you very much for your kind words. Our staff greatly appreciated the positive feedback, and we are glad to read about the excellent customer service Sabrina provided you. Your review was shared with our company, and it is our hope to give you more five-star services for all your visits. Thank you again for your review, David, and thank you for your membership!

Hello, Adrian, and thank you very much for sharing your experience. Your feedback is most appreciated, and we were glad to hear Julie was able to assist you with memorable service. We have shared your review with our staff, and we hope to have the opportunity to provide you more five-star services soon. Thank you again for your review, Adrian, and thank you for your membership!

Hello Samaria, and thank you for your review. We are excited to hear that you had a great visit with Sabrina at our Cannery branch and that you are happy to be an ITCU member! We look forward to continue providing you exceptional service on future visits. Thank you again, Samaria, for writing and for your membership!

Hello, Marcelo, and thank you very much for taking the time to write. Member feedback is always vital to ITCU, and to receive such positive feedback from a longtime member is very encouraging to the team. We have shared your review with our staff, and we were all delighted to read about your visit and how Sabrina was able to assist you. Our team looks forward to providing you more five-star services for years to come. Thank you again for writing, Marcelo, and for your membership.