Intercoastal Mortgage, LLC - Headquarters Random Hills Rd, Fairfax

The concept of building a home on my own property was at first thought Very intimidating, once I was introduced to Jackie’s prompt and professional way of doing things, I quickly became at ease with the process. We are now finished with closing and on to getting our home completed. Jackie Wampler is a blessing!

Sam Polland and the Intercoastal Team made the mortgage process easy. They are professional, quick to respond to questions and made my purchase process run smoothly.

Sarah was extremely professional, knowledgeable and was great at keeping everyone updated throughout the process

Samuel was very easy to work with. I knew exactly where we were throughout the process of our refinancing. He answered any questions I had. Definitely would recommend his service.

Sam Polland is an amazing loan officer. He is in constant communication and I always know my clients are in good hands and will get to closing smoothly when working with Sam!

Intercoastal Mortgage Company was referred to us by our realtor - Dare Johnson. Working with Frank Perna and Derek Barlow was an amazing experience. My daughter got the best rate and whole transaction was smooth. Frank and Derek made everything seem so easy! We were able to get everything done in 3 weeks! I VERY HIGHLY RECOMMEND THEM! The very best in Mortgate services!

Keith Brown helped us with mortgage loans a couple of times over the years, and each time his knowledge, responsiveness, patience, and professionalism were absolutely stellar! Keith and his team answered all our questions promptly and completely, and they took care of every step of the process so that settlements went smoothly with no hiccups. With all the stress involved in buying a house it was such a relief not to have to worry about financing, we knew we were in the best hands! Highly recommended!

I did not know anything about ICM until I was introduced to ICM by one of the builder's online counselors. I dressed myself with faith and trust and decided to let ICM's designated Loan Officer do what was best for me. Thank you Jackie for the dedication and diligence you put forth to make this possible on a timely fashion.🌅😀🏡

I was recommended to Jolene Moore and Intercoastal Mortgage by a friend when I was refinancing my home. Jolene and her team worked hard to get me the absolutely best rate for the least amount of money. They are unbeatable, and the customer service is exceptional. I would recommend Intercoastal Mortgage to anyone!

One star for poor interpersonal skills from the Raleigh, NC branch. I was looking to purchase a home and was referred to the branch manager and senior loan officer of the Raleigh branch. I completed the application and she very quickly contacted me. They were unable to approve us for a loan at this time (no big deal, honestly. I half expected it!) But the way in which this individual spoke to me was unacceptable and a poor reflection of the organization as a whole. The conversation went as follows: “Hello” “I need to speak with Caitlyn. This is _____ with Intercoastal Mortgage” “This is she, I believe you spoke to my fiancé.............(interrupted)” “Your credit’s not high enough, we can’t do anything for you.” “What is it, may I ask?” “It is _____ and you need at least a _____, okay?” “Oh, ohkay. Well, uhm thank you.” “Uh, huh” “Have a ni....(phone hangs up)” I understand that individuals are busy, I understand that your company can’t work with me and that you are not making money by spending time with me on the phone. However; a little kindness and personal connection to the individuals you are speaking with will go a long way, especially with the demographic of people with whom you work. Intentionally or unintentionally, this interaction made another person feel belittled and looked down upon. Just because a person is not currently your client, doesn’t mean they can’t be in the future. For these reasons, when I am in a position to purchase a home in the very near future, I will not be using Intercoastal Mortgage, LLC. I also understand that not obtaining my personal business is of no consequence, because I am sure the interactions with customers of a higher credit bracket receive excellent customer service.