Insight Credit Union W Osceola Pkwy, Kissimmee

Customer for 22 years finally left...Absolutely No phone support, they seriously have one person working phones for all their customers in Central Florida. The website and mobile app is about 20 years behind on digital customer experience. To get any type of service you must physically go to the branch or write a letter. They do not play will with financial tracking software like Intuit. Employees are typically friendly and nice when you do actually talk to them but the basic functionality and level of technology is very limited . If you are thinking of going to this CU would suggest you avoid it and not get started.

My husband a first responder needed to speak to a higher up above the people who answer the phone. They basically said there is no one above them. My husband who also had COVID from being a first responder can’t seem to get anyone to help him. He has issues related to this and they won’t even give him the time of day. Talk about a company that doesn’t care. This company is the most unprofessional and had no common courtesy. If he can’t seem to get anyone on the phone good luck everyone else.

Customer of 10+ years to Insight Credit Union and every time I have to go into the Kissimmee branch I leave irritated and appalled at the lack of Customer service at this branch.

Worst managed branch in all of Central Florida, this manager they have currently is toxic Marina Calderón! Her behavior is unpleasant, unprofessional, and a cancer to this company. Anyone who has experience her behavior please comment.

They are only OPEN at their convinced👎👎👎no more SATURDAY AND THE CLOSE EARLY EVERYDAY THIS IS NOT GOOD FOR THE CUSTOMERS THAT WORK AND THE PHONE SERVICE IS WORST👎👎👎