Independent Financial Mountain Ave, Berthoud

Terrible service. I had some minor fraud against my business debit card. They cancelled the card as would be expected. Multiple screw-ups on the part of staff resulted in a functioning replacement arriving three weeks later. This after threatening to close the account, which I ultimately did. I had been banking with them for over 15 years prior to the Texas transition. We pulled our personal account as well. Just another careless big corporate entity, unfortunately.

Checked on-line to see what time the drive-thru closed and it said 6pm but when I arrived at 5:11...the ladies were walking out saying the drive-thru closed at 5pm but the sign on the door says drive-thru is open until 5:30pm.

After hours line is a joke. Update: management called and apologized for the lack of knowledge base. I’ve got to hand it to them for trying to better their staff. Appreciated the call.

They charge a daily fee for overdrawn accounts, things happen sometimes. They charge this on top of the insufficient funds fee. I quit.

They bought out Guaranty Bank So far so good.

Great free checking plus they are always friendly and helpful. And free means free.

Best people to work with. Good bank!