Independent Bank Union Ave, Memphis

I cannot begin to tell you how grateful I am for the professional oversight and kindness of Ellis Moore and the folks at Independent Bank. I have worked with him since he arrived at Independent Bank over 14 years ago and have been so aware over the years of his attention to detail, his willingness to go the extra mile, and his excellence in and commitment to his profession. There are many reasons to use a local bank with personal service, but my experience today is extraordinary. Mr. Moore noticed that... due to miscommunication that had nothing to do with Independent Bank... I was about to bounce a very large check to the IRS! He intervened in the nick of time to make things right because he has worked with me for all these years and knew there had to be some mistake. He called me to let me know what was about to happen and then vouched for me to make sure we could make this right today. Thank you Ellis and thank you Independent Bank!

I've been banking with Independent Bank since 2005 and it's been amazing. I needed to let you all know the tremendous effort of Samer Ibrahim and the job he has done. Samer has always given me advice of all the different products that Independent Bank has to offer and what will be the most beneficial to me. He is always looking out for the best interest rates of accounts he will point toward me. I asked Samer to go out to a Memphis Grizzlies game, and he was so considerate and dedicated enough to get me and my husband tickets to go watch the game with him and Ellis. We have been customers of the bank for years and him going above and beyond ⁰just proves how hardworking he is at his work ethic. Thank you for all you do!

My wife and I are very happy with our banking experience at Independent Bank, Union Ave. in Memphis. In particular, Samer Ibrahim, our personal banker, has been wonderful to work with. He knows what he is doing and will always have necessary paper work drawn up in advance if you call ahead to let him know when you are coming. He is detail-oriented, a good thing in a banker! I would recommend Samer to anyone.

I'm very impressed with the I-Bank and it's people. Especially Samer Ibrahim. Samer has helped me with getting my account setup. He helped me when I had problems getting my online banking to work. Can't say enough good things about Samer.

I've been banking with Independent Bank for almost 22 years. I visit the Union branch the most. The customer service is absolutely wonderful. Mrs. Cassandra always make sure my needs are met with a smile and a pleasant personality. I always feel welcome and appreciated when i visit. Keep up the great work you do. 😊

I’ve been with Independent Bank for more than 10 years - it was one of the best financial decisions I’ve made in my lifetime. I love my Union Avenue Branch. Cassandra Hoskins has provided me with exceptional customer service. Moreover, she’s professional, friendly and prompt. Even when my dog ate my money (this actually happened) she called me to come in and get a new $100 bill. You don’t get that type of attention at those “other” banks. I’ve lost several bank cards, had my account compromised, twice, opened IRA’s and had my dog eat my money ...each time I’ve had the pleasure of working with Cassandra. She always ended each transaction with a smile and “let me know if you need anything else.” Thank you for hiring an amazingly exceptional woman.

This branch is thoroughly focused on customer support, not just service. The management team and staff are second to none. They are always making the right suggestions and banking products. I love the personal banker experience I get at this particular branch and Independent Bank as a whole.

Hi. I am an Accountant and over the past 2 months, I have worked with several of the major Banks and 3rd party assistors to help my clients process the EIDL and the SBA Loans. It has not been an easy process due to the lack of details provided by the SBA and the confusing rules. Independent Bank and Ellis Moore were Outstanding. Along the way, my SBA Application and my EDIL Applications required additional information. This has happened with every loan application, and I encountered this same situation with every Bank, but in the case of Ellis Moore - he went the extra mile. Yes - I received the usual email - "Your file is not complete and needs attention". BUT Mr. Moore went further. He also telephoned me. In addition, he walked me through the computer process and this was very helpful. I was new to e-signed documents, and this too could have been a problem, but thanks to his hand holding - the Loan was finalized, and the paper work signed. Thank You David I. Levine

One of the best decisions I’ve made in my life was to open an account with Independent Bank. Cassandra has gone above and beyond to help me take care of all of my banking needs. The staff is the friendliest. They take time to get to know the customers and that’s always a plus!

The Independent Bank, especially my Midtown branch, has progressively risen to 5 stars throughout the several years I have banked there. This year deserves especially the highest rating for the following interactions: In 2020, my debit card info was stolen twice this year wherein large sums were charged. In fact the second time, they cleared my account. The first time their Fraud dept caught discrepancies immediately & contacted me. For both crimes, their Fraud dept reimbursed me the following day for the total of items illegally charged and then they were able to immediately give me a new debit card. Recently I went to the bank to inquire about a particular product as well as for financial advice. Almost immediately upon entering, a kindly & attentive gentleman asked if he could help me. Long story short, he spent about 2 hours with me and I received not only the information for which I originally came but the Best Finance 101 Lesson ever (which I desperately needed) and generously gave me wise advice putting my financial wellbeing before thoughts of sales. This type of service breeds Loyalty. By the way, did I mention the gentleman stayed during his lunch break? Also, Did I mention...unbeknownst to me, until closer to the end of meeting, that gentleman was...the Vice President!