Independent Bank Poplar Ave, Memphis

The management & staff at the Poplar Bank Tower location are top notch. The tellers, Ms. Boykins-Cox, and manager Jeff K. are always courteous, helpful, patient, & sincere. They never treat me as just another account holder; I feel valued as family.

i tried to pay my car payment online and they charged me $10 for paying my bill 5 days before the due date. i would hate to think what they would charge if you paid your bill late. I called customer service seeking an explanation as to why i was being penalized for paying my bill on a timely manner but they were no help. This is the worst bank i have ever dealt with. DO NOT USE THIS BANK FOR ANYTHING!!!!!especially not for financing your vehicle.

I really dislike this bank a lot. I'm already paying a higher interest rate on my vehicle by using you guys the on top of that i have to pay an additional $15 every month just to pay my payment. I'll definitely be re-financing this loan ASAP!!!!!!!!!! STAY AWAY!!!! -_-

DO NOT FINANCE WITH THIS BANK!!! The customer service is beyond horrible. It doesn’t make sense that they charge $15 to pay by phone or online. There is nothing convenient about this bank. Every time I call, I seem to get someone on the phone that seems to hate their job. Finance with someone else if possible.

A $15 fee just for you to take my money?! That's embarrassing and under no means a good way to do business. I cant wait until im able to refinance and be done with this bank. I see multiple low reviews for this bank and people responding to them saying they will work on the promblem etc etc but until they find a better way to process online payments they are just stealing from you. $10 fee just to SET UP automatic payments? Ridiculous.

Rude people, and very unhelpful. What kind of a bank charges 35 dollar service fee to make an auto loan payment online or over the phone???? They should be happy to receive a payment at all and not rape your wallet when you make your payment...

Independent Bank has been my bank of choice for several years. I enjoy the convenience and the personal touch they give all their customers. If you are looking for a local bank with all the amenities of the large banks, Independent Bank is a solid choice.

I was looking through my credit report and I still have this abomination of a "bank" on my report - and I financed with them almost a decade ago. I read through a bunch of reviews and nothing changed since I was financed with them. Super predatory, outdated, and disgusting practices. I would trust a pay day loan establishment with my title before these scam artist.

Where to start, if I could give Independent Bank ZERO stars that's what I would prefer for a rating. I have an auto loan and this online website makes it nearly impossible to even type your username. It's 2015, right? Not in this bank's world. I've wasted 4-5 hours on 3 separate days trying to set up information online. One entire day the site was down for maintenance, another day after getting virtually nothing accomplished it asked if I would like to set my username and password as "Saved," and why of course I checked yes. Low and behold, attempt to log in another day, my information wasn't saved and due to "technical difficulties" the site can't even send me my password. I've received Zero receipts from my first two payments, and this company wants to charge 35.00 to make a payment over the phone. I am reporting this company to the BBB, and whomever else to ensure this bank gets their act together. I begrudgingly rate this sorry bank a one star, and will get this loan paid off as soon as possible to prevent them from collecting virtually ANY amount of money off me.

Timico is absolutely amazing. We couldn't have made it through the SBA loan process without her. She is SO SO SO patient and took her time to help us understand complex fiscal issues to make sure we were making the right decisions for our business.