Independent Bank Bay Rd, Saginaw

I recently started an account at this location and was very pleased on the staff's customer service, welcoming faces and kindness. Alicia and her team helped me get squared away with ease and clear communication. I am grateful for the staff there who help out with no hesitation. Thank you Alicia and to your team for all you do.

In and out great drive thru ladys

I guess there isn't much to say it's a bank lol they are always nice, but they are very very slow thru the drive thru at least every time I go there.

Have to say after arguing with two health care providers about the recipient of an autopay withdrawal from my account for 3 weeks, Ericka Stark and Shanna Aikens at Bay Rd were a huge help in solving this issue by providing me with the proof I needed to show that I was being double-billed. Thank you ladies!

Friendly staff.. Great hours for working 9-5 people.

I like the fact you can deposit cash and checks at their atm.