IMRF York Rd, Oak Brook

(Kathy or Cathy, not sure how she spells it) was a true gem! I had an issue where my paperwork was a couple weeks ahead of the District that I resigned from. I needed my VAC money to bridge me between jobs. I called, explained, was frustrated because I hadn’t had income in a month. Things were getting hairy. She said she’d reach out and contact the appropriate department and get back to me. Within the day she delivered. Went above and beyond. Extremely impressed and very thankful for her kindness and effort. Wow.

IMRF only sees dollar signs, not people. They decided I need to pay over $6,400 of my money to them because they paid me while social security was supposed to. Unfortunately, social security has never paid me (social security claims I have to pay back money because they didn't stop their payments because apparently on top of fighting cancer, working full time, and receiving weekly chemo. I should have known they were overpaying me), and my IMRF benefits are going to be withheld for almost 6 months to repay myself. So, I have recurring Ovarian Cancer for the past 7 years and will receive no income for the next 6 months. I lost my car and now I'm going to lose the roof over my head. I hope IMRF treats it's employees and their families with the same neglect and inhumane treatment that they have showed me. This is one of the many reasons to not work or live in Illinois - if you need this pension plan, they'll screw you by taking away your money so you have no food, housing, etc. because you have to pay your own money back. No payment plans, and no understanding.

I can't tell you how frustrated I am with customer service and the web site. Three times in a row the site won't accept any of my log in information. So three times in a row I have to reregister then wait for a letter from IMRF to log on. Then it happens a fourth time. And you can't email anyone unless you're logged in. Then everytime you call you can't get thru. Ridiculous, amazes me that the checks go out on time.

I had to work with IMRF and S.U.R.S, after my husband's passing. Neither place gave me, the Information needed to make my decisions. This was the worst time in my life and customer service should make sure you understand things. I believe in KARMA!!!

The only retirement fund that’s protected from the criminals of Chicago. It’s a wonderful feeling to know that there is humans that still use their moral compass to give wonderful care about workers and their future. Thank you for all that you do for us in a time where it’s the easiest to hand over workers earned money to corruption legally.

They answered all of my detailed retirement questions via the online secure messaging system promptly and efficiently.

Countless times I have reached out and to no avail they have yet to contact me and give me the run around. They do not return calls at all. They are terrible and have been dealing with this for months!!! Im sure putting this down wont change anything either!!!

Excellent customer service! Best pension ever! Easy to deal with! We are so fortunate to have this wonderful plan!

Very poor. All I want to know is how much my contribution is so far and no one wants to devolve the information. Even with my SS number and personal information.

Checks are alway on time. Never late. Very friendly people to work with.