Imperial Toyota Fortune Blvd, Milford

DCH Toyota is truly the best! I've had nothing but great service all around and Ken Natanel is awesome! I was in need of a vehicle and he found one for me that not only did I love but was also in my budget. He made everything so easy for me. I definitely recommend this dealership 100%

Took longer than scheduled time for completion. Called me and offer loaner vehicle until they can resolve a programming issue for air bag recall. Didn't need the loaner vehicle and offers free oil change for the inconvenience of not being ready at scheduled time. Only con now with DCH, is they do not match other Toyota dealer service coupons and very seldom offer their own discount service coupons.

We recently bought a car at DCH Toyota of Milford and really enjoyed our experience there . Our Salesmen Kevin Dasilva was friendly knowledgeable and went above and beyond to help us ! He even brought our car to us and spent 6 hours altogether on his day off !! We highly recommend him as a salesman!!!! Thank you Bruce and Marci Worthington

I came in to get service on my car at Imperial Toyota as I had bought my car here. I’m sitting here in the waiting area where the chairs are not 6 feet apart from other customers. They say my car will take 3 hours. Numerous sales people and employees of Imperial Toyota are walking around without masks on or wearing them below their nose. I feel that is an unsafe issue for me and other customers. I’m sitting here waiting for my car with a mask on to protect others however Imperial Toyota is basically not protecting me. Very disappointed and will tell others who are looking to buy a car or service their car about Imperial Toyota’s Covid-19 response to their customers. Thank you to those employees who care about others and are wearing a mask.

I completely don’t recommend this del ship to anyone. They schedule a test drive told that the car was available and I rent a vehicle just to be blue to get there. And when I show up they tell the vehicle was sold in the morning and the attempted to sell me other vehicle. I think that they should not give customers false information to get them to come into try to sell them other vehicles they have in inventory. It’s false advertisement and the vehicle is still online available. Now I’m out of pocket with a rental that was useless and it’s not like they will refund me the money for the rental l. For lying to me to get me to the dealership. Completely unprofessional and the didn’t even apologize they ignored me and just kept asking tell me there re other del and other vehicle avoiding the whole situation.. I just walked out furious that’s not how you handle business with honest people.

I just wanted to compliment DCH Toyota of Milford for having Richard Haskell on their salesforce. I have dealt with him over the past 10 years(or more) and he has always been extremely helpful with any issues I have ever had...plus he makes it very pleasant to buy a car from. Today , he once again, helped me resolve a Toyota Leasing/plate cancellation issue. Thank you Richard for all that you do!

DCH Toyota of Milford should continue to hire salespeople like Will Rubinstein. Will actually cared for us, and the entire experience from the first phone call, test drive, to delivery. Will was explemorary in every facet of the transaction. He was courteous and prompt when I was on the phone with him. When I arrived in person he made sure I was comfortable while awaiting financing terms, and comfortable with my choice of car. At delivery he went at lengths to make sure I understood everything about the car, and I was surprised at his knowledge of the vehicle (Prius Prime), regarding charging times, 120 vs 240, taking care of the Lithium-Ion battery, the safety-sense systems, etc. My partner and I have bought/lease many cars (including a Tesla), and although Tesla gets a good rap for being "not a dealership" but directly manufacture -> customer, this is normally a good thing; however, our experience at DCH Toyota made a resounding case for the "dealership" model. This wasn't a 'good-ole boys club', this was genuine people, wanting to make a fair deal on a car that they were knowledgeable about. What could one ask more from a dealership?

This was by far the best car buying experience from start to finish! From our sales manager to finance manager and the general manager as well and everything in between. They made the process easy and worked so hard to get us into a car the suit our needs. They also were amazing with my kids as well which was a huge plus because some places aren't!

Mo was an amazing sales man. Helped us every step of the way. Ended up getting an amazing Tundra.

We had a total of 6 recall items for the dealership to take care of. Jamie walked us through it in a clear and friendly manner, letting us know when to expect the car, and what the cost would be (since they were doing recall work, there was no cost!) During the work, they found an additional item that was amiss, and took care of it. Great experience!