Illinois Bank & Trust — Machesney Park West Lane Rd, Machesney Park

Every time I come to this location the employees are not friendly or personable. I have a busy schedule and only use drive thru for the most part. And I will sit in the drive thru window for 10 mins sometimes waiting to be greeted with a simple hello. They will help multiple customers before helping me even when I was there way before. I don’t usually carry deposit and withdraw slips with me so I have to ask for them, but I’m never greeted in order to be able to ask. I don’t normally write reviews but I’m seriously considering moving my money.

DRIVE THRU ONLY IF YOU USE THIS LOCATION. If you go in, they're incredibly rude and incompetent. The girls at the counter acted like I was inconveniencing them by interrupting their personal conversations. They immediately chucked me off to the personal banker Greg Loos who is the rudest, most condescending person I've ever met. I've never had a worse customer service experience than I did with Greg who made the entire process infinitely more painful and miserable than it needed to be. WILL NEVER RETURN TO THIS LOCATION. I'd rather go farther to a different location than be treated this poorly by my own bank that I've had an account with for 10 years.

I go in there and everything is drawn out. The banks app is garbage, and they have found multiple ways to give me fees that were completely unjust. I deposited my check three days ago and the money hasn’t gone through still.

Google says it's open at 730, but the lobby doesnt open until 9 am. Not sure why this location opens later than the rest.

Very rude and Stuck up employees. They are inconsiderate and bias employees there. Never go there again, It's sad how they treat people.