IH Mississippi Valley Credit Union 5th Ave, Rock Island

Worst customer service ever. Everytime I call, I'm on hold for at least 15 minutes. And every time I go in the building, there are at least 4 people standing around doing nothing, while I have to wait in line. At one point in time I had a serious problem with my account and was told the manager would be contacting me. I waited 2 weeks before going back in, because I had not heard from anyone about my account. The whole situation was an absolute mess, and they didn't even apologize for the mess up.

Horrible customer service and long wait times. Used to be a decent bank. Definitely don't use them for business purposes they will keep on you and make you do flips for them.

Personally, I love IHMVCU and all they have done for ME. However, my wife has had nothing but problems since being added to my account jointly. I have been forced to produce the same paperwork two, sometimes three, times to get simple things done. Card activation is also made harder as they made her go through a lengthy process of yet again proving who she was instead of just letting it be activated automatically via the 800 number like mine was. From my lived experience it feels as if there is a discriminatory stance toward spouses as they are not treated as equal members of the same account. So just be aware of the hoops they will make you jump through as they consistently lose and misplace the paperwork you provided and had scanned weeks earlier. That said, the services are nice, the app is great, and the staff are professional and courteous. Once everything is working, it works and works well.

Have a loan here. Missed a call from them this morning, tried calling back, but the automated system doesn't accept input. Tried from two other phones/phone numbers as well. I'm IT, I /know/ this issue is not on my end at this point. Now I get to keep trying something that likely just isn't going to work until it does, wait until they call me back, take off work, or wait until the weekend (5) days from now to figure out if something is wrong with my car loan. I'm sure the employees are nice, but the systems supplied by the decision makers here definitely aren't. Having a single phone number for every location didn't help, either. Automation isn't always better.

I love this location employees are very helpful courteous and friendly. No issues with them. Drive through is slow that's my only complaint.

Great service, I've been banking through them for over yr now, friendly staff and always got my back for helping hand with finances... Would recommend them to anyone...

Lack of communication within the company

Since you have changed over to the teller machines its just not personal anymore and you keep pushing me to use them when im in line inside,enough already!

Drive-thru take forever you're usually waiting in line for 20 minutes and customer service sucks

Busy place, so be ready to wait. But the service is always friendly.