IH Mississippi Valley Credit Union Aaa Ct, Bettendorf

Horrible customer service and long wait times. Used to be a decent bank. Definitely don't use them for business purposes they will keep on you and make you do flips for them.

Don't ever get a loan through this bank, it's a horror story, been to two branches with no results. Can't talk to a banker because there booked up, yet there sitting in the office drinking Starbucks without any customers in the office. This bank is the worst... They don't even deserve one star

Had a basic question about my account and was told they'd return my call when a manager looked at my ledger, that was a month ago

If I could give zero stars, I would. Website says they open at 8:30am. That's it. 8:30am. Despite the fact the lobby actually opens at 9am. I fell on their icy sidewalk, right in front of the entrance. I called them, to A. Clarify the lobby time & B. tell them I fell. Their response? "Yeah, we open at 9, and, sorry, we have a company that takes care of that." Seriously? That's your response when a customer tells you they fell at your business? Didn't even ask if I was hurt. Wonder what their response would be if I had to call an ambulance. Or, was lying unconscious on the sidewalk. Way to even pretend you care about getting sued.

DO NOT BANK HERE!!! Literally the WORST credit union I have ever banked with. I was a member for a long time and in the last three years the organization has gone down the toilet. Their mobile app works 20% of the time, calling for customer service I NEVER was picked up on by a banker I would have to go in. My card was frozen foe no reason, there was no suspicious activity, no compromise, but my account was locked hostage for two weeks and I had to go through 8 different people to get it figured out with no call backs to the status of my account. I had asked them to turn off my cars because i no longer use since I moved for college it and instead they left it open and paypal tried the wrong card so I have had an overdraft fee for several months bc a lower credit score is not F-ing worth dealing with this company. You’re all being paid wayyy too much.

This bank sucks. The bounce bills when there is way more than enough in your account to cover the bill. They rearrange your account so they can bounce something to make money. And when using their bill pay, I had canceled a payment, but they sent it out anyway. They make it impossible to keep track of your Available balance.

I have a real problem not being able to get a hold of customer service in a timely manner. I have two other credit unions, that I never have to wait on hold to talk with. IMVCU customer service is terrible.

The only thing good about this place is the online app and that they are open (for a short time) on saturdays. Not only do they make your balance as confusing as they can, they will charge you a fee if you use more money than you have in your checking, when they just pull it from your savings.

I have not had any problems or issues with this bank.

The branch manager is extremely helpful and goes above and beyond "call the 800 number" routine of other banks.