IBC Bank N Garnett Rd, Owasso

Absolutely horrendous, I decided I would try IBC Owasso as it has a nice location and seems to be small and personal. I am a contract worker so I use 3 accounts to separate savings, taxes, and checking. The tellers at this bank cannot seem to grasp that concept. When making the accounts they had originally misspelled my name, despite them reading it off my license. When I attempted to have that fixed they put my cards on hold for over two weeks. When it was finally resolved each account was listed under a separate person, only sharing my social across the accounts. My first deposit was solely into my savings account, and they put it in someone else's account entirely. I did not give them the wrong account number, they looked it up via my SSN. It took over a week to get this fixed and the money back into my account. They banking app is awful, I could not use it as they had listed my phone number on my accounts wrong. When I attempted to go in and have it changed they gave me a number to call which I called 5 times over the course of the next week and never once got a call back from. The worst part of everything is that when I would attempt to cash a check they would always put my accounts on hold for no reason at all. They act as if every check I give them is going to be fraudulent. When attempting to cash a check for under $1000 they would tell me they would place my accounts on hold, and after the hold it would take a few days for the check to clear. This means I wouldn't see my money until on average 8 days after I gave them my check. It should be noted that I had well over the amount of the check in both my savings and my checking accounts, and they would not use that money to cover and let me get cash. The final straw that made me decide to stop using them is when I attempted to cash a check for $500 and they said it would be over a week until I could get the money out. I decided to tell them to just put the check into my savings account and to give me $500 out of my savings. (Since they were too incompetent to do this already.) They put the check into my savings account, and when they went to withdraw the money I already had in savings they said they couldn't because the account was put on hold due to the check. This entire problem could have been negated if they were to have pulled the money out of the savings account before attempting to put the check in. This bank is absolutely terrible and apparently they have a very bad turnover rate because every time I was in there they would have new employees in training. When I finally was able to pull all my money out there were 4 people in training under only 1 manager. The manager was running back and forth from me trying to help the employees. DO NOT BANK HERE. You will regret it. If you are experiencing problems here pull your money before they try to put your accounts on hold and make you wait. To IBC: If you are reading this, I want to make it clear that your management at this location is appalling. The only person who seems to know what they are doing is Tatyana. Jose and your tellers are very arrogant and not willing to help at all. If I could give you a lower rating I would.

Although IBC has "free" checking, they do everything possible to rack up those Overdraft charges. I marked on the account I did not want overdraft. And I wanted my debit card to decline if there were insufficient funds. Then setup my bill pays to automatically pay all my utilities. And I forgot about them. It was nice until Thanksgiving. I get paid on Friday, the bank debited my account for all my bills Wednesday and charged me over 100$ of overdraft fees. When I called to complain about the early debits, the customer service person told me they didn't want my bills to be late because of the holiday. They refunded 1 overdraft fee out of 6. I was angry, but figured it was a one time fluke. Nope, same thing happened over Christmas. Again 1 overdraft fee refunded. And I closed all my accounts at IBC and went to Arvest. Reluctantly I reopened a checking because Arvest does not have free bill pay. But I don't use the autopay feature anymore. And I still don't like the bank. They look for reasons to charge overdraft because the checking account is free, they have to get their money from somewhere.

Wendy Moss Regional Support Manager at IBC Bank closed my bank account for No reason. She is very rude and evil

This bank with go back and stack debits to create as many overdrafts as possible. This bank posted debits that were paid and went through electronically and three days later I with drew $300.00 which was a true overdraft,they then went back three days and bounced the debits approx. 5 to create overdrafts for the 3 days earlier. They told me before they debit electronically just like if you wrote down each transaction like writing a check on the check register at the correct times etc. That is not the way they do it. They are very dishonest and greedy, never deal with them they are horrible. I contacted them and they refuse to correct it. Once they got your money you won't get any back mistake or not. If you bank with them you better have like a thousand balance at all times or they will create a overdraft.

I just left IBC bank. I had to wire some money and worked with Nancy. She did an awesome job. She is very personable and friendly. No issues! I have been banking here since 2003.

The Owasso branch has awful customer service. I've had nothing but trouble with them ever since I moved here in May. It's not any different if you go through the drive-thru or go inside. I just came from there and yet again there were no customers inside or in the drive-thru lanes nor did it appear that the one lady in there was on the phone, yet it took ten minutes for someone to even acknowledge I was there and they never greeted me or asked what I wanted. She just assumed I wanted my check cashed when I actually wanted it deposited. Two people came inside right as she sent the money out to me and she didn't ask if I needed anything else so I just left and decided it wasn't worth it to sit there and wait for god knows how much longer to tell her to deposit the money. This isn't the first time this has happened. There have also been times when I've said I'm there to cash a check(s) and they send the cash out even though I said DEPOSIT and they said ok which leads me to believe they understood what I want. Absolutely ridiculous. If there was a closer branch I'd go there instead but next closest is in Tulsa almost 15 miles away and it's not an area I'm ever in. Even though it will be a pain in the butt I'm seriously considering switching to another bank.

They have horrible customer service! It’s not just at this branch but most branches. They take for ever to complete transactions & sometimes they key in the wrong acct information so money is accidentally taken. Overall HORRIBLE banking institution!

I have been banking here since they opened. They are very fast and friendly.

This bank is very personable, they recently hired a new manager he's very kind and knowledgable!

It is absolutely ridiculous to have to wait 20 minutes while you can see two bank tellers just sitting!