IBC Bank US, Marble Falls

THE WORST BANK EVER. I truly believe this used to be an amazing bank for many years. I’m not sure what has been going on but I have had the WORST customer service every single time I visit in the past several months. There a young Hispanic women working there that should definitely not keep her job. She is so rude and has no business working in customer service. I will be canceling my account. I reached out to a few friends who also bank here and they have the same experience with this women.. I hope they make a change before they lose every customer in the area.

Had to to a least rate it a 1 star but officially I would rate it a ZERO if possible or even a negative number. I only started banking here out of convience because if the location but actually it has been nothing but an inconvenience. Every time I really needed to rely on this establishment for banking needs I've had a huge problem and it didn't work out. Would have never thought of a bank that would be worst than Wells Fargo but now I have....IBC

Terrible bank!!! I don’t recommend this bank to anyone. I was told there would be a 2 day hold on my paychecks if I hand delivered them. Nope is like a 5 day hold!!! So I called and asked about this and they were rude and didn’t care if they lost customers. I will be closing my account as soon as the holds are lifted. BEWARE DO NOT DO BUSINESS HERE!!!!

They didn’t have 18,000 of my money in cash today that I needed to make a deal on a tractor from an individual then called me 6 times today asking me where I got my money and what I was going to do with MY money that I was with drawing . I am not making this up. I told them I want all my money in the morning and I was closing my accounts 1 hour later they called me and said they were closing my accounts and would give me a cashiers check, I ask them why would I except a cashiers check from someone that can’t give me my money in cash.

If I could give no stars I would I tried to turn a check into a cashiers check the lady at the desk was very rude and was demanding that it was $25 when I called and was told that it was only 10 asked to speak with management she said that she was a supervisor and that there is nothing that she could do I said well maybe there needs to be retraining she was rolling her eyes and walking away very unprofessional

I used to want to switch every time I had to go to the bank. They were so unfriendly and took forever to do a deposit at the drive thru even when I was the only car and there was no one inside. But they have recently gotten new staff, have improved their customer service. And their reps inside the offices at the branch are stellar. They sat down with me and helped me when I needed it most. Although I don't want to switch banks, I'm rarely in marble falls anymore and don't like the drive over there when I need to deposit cash.

I love my bank! I’ve never had a single problem and was even credited for an overdraft fee :) Online banking app is awesome and never an issue with that either.

I loathe giving bad reviews...but this bank needs more staff. Everyone is friendly but 20-30 minutes to do a simple deposit is just too long. Albeit I get paid to wait because the deposits are for a commercial account, I could be getting things done and driving business at work.

If I wasn't locked into this bank with all sorts of auto pay, etc. I would leave. I have tried to phone them for two days at 693-4301 in Marble Falls to get to Option 7 to talk to the web folks because my online banking is locked out. They do not answer the phone at the Marble Falls location. It rings and rings and rings and rings. On March 1 when they did answer the phone and I got Option 7 I was told that I had a 20 minute wait to speak to a person. One half star or zero

They have out a Trillin dollar hold on my account twice within 1 week and haven’t called me about it the first time they fixed it and the second time which is now I called at noon to tell them and they called me at 2 and told me they were still working on it and have yet to contact me back about it it’s like they just left it alone and went home to caring that I have bills that need to be paid and a child to take care of