Hyundai of El Cajon E Main St, El Cajon

Amazing and helpful staff. Kam provided excellent service and was a great help for me as a first time buyer.

Joel helped my wife and I purchase and brand new 2022 Palisade and was able to give us a deal better than any other dealership. My wife and I shopped around and went to at least 4 or 5 other dealerships. I highly recommend going over to Hyundai of El Cajon to see Joel.

Waste of time. Contacted them over the phone and spoke to a woman who was super sweet and helpful. Went over exactly what I wanted and asked for exact price out the door including all fees so I wouldn't be wasting my or my husband's time driving down there. Agreed on price (before tax) and made an appointment to go in to sign paperwork. Upon arrival was passed over to some guy who jacked up the already discussed price by almost $4000 before even adding on the tax. My husband could literally hear them discussing how to raise the price on us because we wanted to pay cash instead of finance. Shady and a waste of time.

I am writing this review on behalf of my father who doesn't speak English well... He went into Hyundai of El Cajon to purchase a new Sonata two weeks ago. The salesman he met, Kamiran, was very helpful. He showed my father the exact model he was looking for and answered all questions. Unfortunately, Kamiran was the only genuine person he'd meet at Hyundai of El Cajon. After my father made the decision to purchase the Sonata he was shown, he was introduced to the finance person, Jennifer Keys. Jennifer appeared helpful to my father. She mentioned multiple warranty coverages without noting an additional cost. Finally, Jennifer recommended a tire and wheel warranty for a cost of $15 per month, to which my father agreed. This was the only coverage or dealer add-on that, Jennifer mentioned the cost of to my father. She made no mention of any costs other than, vehicle purchase price, DMV fees, sales tax, finance charges, and tire/wheel warranty. During the paperwork signing, my father mentioned to, Jennifer that he had forgotten his reading glasses, but was reassured by her that it's just boilerplate paperwork. My father signed all the papers and headed home, happy with his new purchase. A couple days later, when I spoke with him, I realized he paid close to $10,000 in additional warranties and dealer add-ons. Jennifer had made no mention of the cost associated with these extras. He went back to the dealer to speak with, Jennifer, regarding why he was not informed about the additional costs. Jennifer, lied and said that she explained every additional cost in detail. She said that my father had signed the contracts, (the ones that my father had vocalized having difficulty reading) and they could not be canceled. My father asked if there's anything she can do to help him. Jennifer responded that she can't help him, he has to help himself. My father contacted the third-party warranty company the following day to cancel the additional coverages (roughly $7,000). They emailed him a form to fill out and instructed him to take it to Hyundai of El Cajon in order for them to conduct a mileage verification and send the paperwork to the warranty company for cancelation. When my father arrived at the dealership, he spoke to, Justin Roberts (manager who had finalized the deal). Justin claimed he did not remember my father. He referred my father to another manager, Nick. Nick told my father that it is his first week working at the dealership and he does not know how to help. However, he said that they cannot accept the copy of the cancelation form my father had printed, that my father would have to contact the warranty company to have an original form mailed to him. My father found out from another employee that, Nick had actually been working at Hyundai of El Cajon for years. This situation has caused my father, a man in his 70s, a great deal of stress. It is clear that he was taken advantage of by this dealership. He has been referred to a lemon law attorney who will hopefully be able to recoup some of the money that Hyundai of El Cajon took out of his pocket.

I had an exceptional experience at Hyundai of El Cajon. ZAC GREETED ME AND SHOWED ME A KONA THAT I FELL IN LOVE WITH.

Professional people assisted me in my purchased of a POV...a Crimson red Santa Fe Sports...low mileage, clean and fun to drive ! David and Justin from Sales Nick Hill from Finance "my best friend in the next 10 days" made it all possible to " MAKE IT HAPPEN " THANK YOU GENTLEMEN!

Service department was a big disappointment. I brought our 2017 in for a burned out headlight and I had asked them for a new bulb. I thought it would be a quick fix ... Nope,, they made us wait for 3+ hours in the hot afternoon, then said they found that we need a whole new headlight unit that they'd have to order .. charged us $150 just for looking. Then quoted us $1,115 for the repair!! I then took it to a local small auto repair place and they fixed it in an hour, by replacing just the bulb. !! And was only $200. I figure it was one of these things:: they either wanted to take advantage of me by overcharging, or seriously did not know what was really wrong with the car. Either way, will not be back!

On November 26, 2021, I brought my Sonata in for an oil change that wasn't necessary but required under the new-car 5-year bumper-to-bumper warranty. Last year they charged me $62.54. Today they charged me $93.94 for the same thing! So I compared invoices and here's what I found: Synthetic oil: Last year, $4.81 per quart; this year, $8.45 per quart Oil filter: Last year, $5.44; this year, $12.60 Oil plug gasket: Last year, $1.35; this year, $4.22 The Hyundai of El Cajon charge for oil and parts for today's oil change is nearly 100% greater compared to a year ago. The year-over rate of inflation in the U.S. is 6%. There can be no justification for such a radical price increase. Absent a credible explanation, I can only conclude that I have been ripped off. [Response to dealer reply: How can 25% off last year account for a nearly 100% price increase this year? This is fourth grade math, and you just got held back. Meanwhile, I got held up!]

Service Department is way overpriced. They want $99 for a regular oil change when other dealerships charge $65. Also, when I had the oil change done I told them not to rotate my tires as I just had it done at discount tire for free. They rotated the tires anyway and I made them rerack the car and rotate tires back again. I won’t return because they are over charging for a simple oil change so I bet they are overcharging for the other items as well. I will continue to go to a Poway Hyundai as they charge fair prices.

Had such a great experience! Everyone was so friendly and accommodating, they made the process very easy! I loved the text updates and being able to track my cars progress while being serviced.