Huntington Bank W 71st St, Indianapolis

Worst bank ever ...tried saying my second i.d. wasnt good enough..after yrs of service..highly recommend n9t using that branch..rude , discurtious, and abrupt. Disclosure as such..very unprofessional that branch only.......

I went into the bank to have someone added to my account only for the teller to tell me we would need to make an appointment for a later date. Since I had never heard of making an appointment at a bank I questioned that only to learn that there was one banker with a customer, one banker on lunch until 4:30 pm, and 2 tellers one of which was leaving for the day. We decided to be patient and wait until the banker was done with her customer. During the 15-20 min wait, there was a constant stream of customers and a long line of people even though the teller who was supposed to be leaving stayed behind to help. Obviously, this is a very busy bank and the staff need more help. Why would you only ever have one teller and one banker on duty?! The staff were friendly and trying to do their best but they are only 2 people.

Now, early on for the first year they never gave me issues. Until I decided to switch to automatic payments, because I began to get frustrated on watching other people being treated badly. The banker assured me all was taken care of and I was set with the automatic payment. The same thing happened for another 5 months except at this point the late fees piled up and I had to deal with Huntington on the phone. They were submitting the automatic payment wrongly, but also calculated my payments wrongly. So not only was I defaulting on the minimum, but also collecting sums of money that was supposed to being payed on for the next month, all this due to the bankers miscalculations on previous missed month the next months payment and the late fees. He sat right in front of me made the call made the payments and didn't say a thing about my refund on his mistake. So at that point I told him what a poor job he did and I needed to see the manager. While discussing the matter with him the banker lady next to him on the right interrupted me and said, can you please leave! I told her this is the exact reason I switched to automatic payments and I'll be back to speak to the manager. I came back 20-25 days later looking for the manager. The banker I had been dealing with completely ignored me, but the lady who's usually rude to people took me up. Before even checking my account, hearing me out, or even entering in my Information she says you know we cannot give you a refund on the late fee. After this incident the location called me back and said, I'm banned. I didn't hurt anyone or cause any damage I just wanted my refund and setup automatic payment so I don't have to go to this horrible location ever again.

Poor customer experience, first thing in the morning. Waited for the bank to open to process a standard transaction and the only customer in the bank. Was told by another staff member: "We cannot process a wire transfer for another hour because the employee that can do it needs to help me first." Glad to see where busy customers rank. For not having to visit a branch often in this day and age you would think they would go above and beyond for their clients who visit. Last time I swing by a branch in the ghetto. I then drove to the Carmel, IN (Rangeline Rd) location to process the wire. They were attentive and wonderful to work with and was in and out in 15 minutes.

This location NEVER seems to have enough tellers! Every time I visit this location the wait time is ridiculous! The one or two tellers that they do have are nice and polite, however this branch needs to hire some help!

I've had issues with my direct deposit being rejected several times over the last few months. I went in to this branch to try to resolve. Not only couldn't they resolve the issue, the banker tried to sell me new accounts before I left. This leads me to reconsider whether I want to keep my accounts with Huntington Bank.

I really like this location, the tellers are friendly and it usually not busy at all! I only use it for basic banking but have not had any issues so far. It is way better than the 38th st location!

I WENT THROUGH THE DRIVE THRU AT THIS LOCATION ON 10/16/20. THE BRANCH MANAGER INTENTIONALLY PUT MY BANK CARD, DRIVERS LICENSE AND BALANCE RECIEPT DOWN THE WRONG TUBE AND IF IT WASN'T FOR THAT CUSTOMER BEING HONEST WHO GAVE ME MY STUFF, A CUSTOMER COULD HAVE DROVE OFF WITH MY BANK CARD, DRIVERS LICENSE AND KNEW EXACTLY HOW MUCH MONEY I HAD IN MY ACCOUNTS BUT GOD DID NOT ALLOW THAT TO HAPPEN BECAUSE GOD IS ON MY SIDE!!!! I HAVE REASON TO BELIEVE THAT THE BRANCH MANAGER DID THIS INTENTIONALLY BECAUSE I TOLD HIM WAY TOO MUCH INFORMATION AND HE USED IT AS AMMUNITION TO PUT MY STUFF DOWN THE WRONG TUBE!!! ALSO, I COULDN'T HELP BUT TO FEEL THAT HE DID IT INTENTIONALLY BECAUSE OF PAST EXPERIENCES!!! INTUITION IS ALWAYS SPOT ON!!! THE MANAGER DENIED THAT HE DID IT ON PURPOSE AT THE DRIVE THRU BUT HE AND I BOTH KNEW THAT HE DID!!! I WENT INSIDE THE BANK AND I BROKE DOWN AND CRIED. HE SAID THAT HE WAS SORRY AND GAVE ME A TISSUE AND HIS BUSINESS CARD WITH CUSTOMER SERVICE # ON THE CARD. I KNEW DEEP DOWN THAT HE WAS NOT SORRY AND HE WAS STILL IN DENIAL!! I REPORTED HIM AND THIS INCIDENT IS CURRENTLY UNDER INVESTIGATION!! I LEARNED A LOT FROM THIS INCIDENT!!!!!!! PLEASE KEEP YOUR PERSONAL BUSINESS PRIVATE AND BE VERY CAREFUL WHO YOU SHARE YOUR GOALS AND NEXT MOVE WITH!!!!! THERE ARE HATERS AND NAYSAYERS OUT THERE!!! I AM NORMALLY A VERY PRIVATE AND LOW KEY PERSON BECAUSE OF PAST EXPERIENCES AND I KNOW EXACTLY HOW NAYSAYERS AND HATERS CAN BE!!! I WAS HAVING A BAD MORNING THAT DAY AND LITTLE DID I KNOW, I VENTED TO MY ENEMY!!! I WILL NEVER TRUST DOING ANY BANK TRANSACTIONS WITH HIM ESPECIALLY AT THE DRIVE THRU AND I AM GOING TO GO BACK TO BEING "PRIVATE AND LOW KEY" AND I DID NOT ALLOW THIS INCIDENT STOP ME FROM GOING AFTER MY DREAMS AND ACHIEVING MY GOALS!!! #LESSONLEARNED #LIFELESSONS #BLESSED

La’Chelle helped us open a checking account and she was great! Very helpful and friendly

They need to lose the crazy doors. I always get stuck because of my cell phone