Huntington Bank Center Ridge Rd, Rocky River

I am so upset with THIS BRANCH! I went in September 22nd and paid my credit card payment of $192.00 in cash! Today, October 27, I get a call from Huntington bank that I never paid my credit card payment and if I don’t make a payment by the end of today I’m going to be looking at more than just late fees and interest! I started crying, I was so upset! They had me thinking I was losing my mind, forgetting to pay my bills! Insisted they were wrong and I remember walking my payment into their bank, but I wasn’t home to look for my receipt! When I got home from a TRAUMATIC day of now knowing my credit is being RED MARKED over this, I find my payment receipt! I was FURIOUS this happened! I was FURIOUS I had to drive to the bank and sit there for 2 hours while they clean up this MISTAKE. The man at the front took my payment last month and never paid my credit card, he put it in my checking account instead! IDIIOT! Caused me late fees, interest and credit bureau report! Now my car insurance is GOING UP thanks to this mistake? Thankfully, another bank spent 2 hours correcting this mistake and informed me it was not sent to credit bureau! Do i believe them? NO! I will spend HOURS on the phone tomorrow confirming this! What a MESS they made of my day! While I’m thankful the other branch down the street cleaned this up, I think a complaint needs filed against that man at the front for causing this hardship on my life today! Now they have it noted I didn’t pay my credit card bill after 18 years of continuing to be a PERFECT payer and in good standings with my credit rating! SOMEBODY OWES ME FOR A HALF OF DAYS PAY I HAD TO TAKE OFF WORK TO CORRECT THIS VERY SERIOUS MATTER! I will be calling waiting for Huntington bank to compensate me for loss wages and until then, I do not want a response to call and try and resolve this!

DO NOT EVER go here. My fiance had fraudulent transactions on his debit card, and was told he would likely have to close all of his accounts and remove funds from all of them. We went to this branch to do so on a Saturday morning, and were straight up LIED TO by the banker who refused to stay on the line with the fraud department (claiming they were closed on Saturday, which was false) long enough to discuss the issue with them. She could have resolved this issue for us, but she did not. I wish I could remember her name, but she was the only female banker working that day, that is all I recall. We then went to another branch on Clifton in Lakewood where the banker immediately resolved the issue and was able to get in contact with the correct representative for the information he needed to close the accounts and withdraw the remaining funds from them. We should NEVER have had to go to another branch in the first place because of a lazy and disrespectful banker, who should absolutely not work for Huntington, a bank with such a great reputation overall. Avoid this branch at all costs.

I have been going to this Huntington branch for many years. Overall, the service has been excellent and the people are very knowledgeable. Another reviewer had one bad experience but it does not accurately reflect the overall support I received..

The manager. .I think his name is Mark. .is the nicest person I've ever met. .great job..the tellers are very nice too

Ashley is the best EVER !!!

Very patient and nice employees.. Who could put up and listen to my autistic son who loves to talk about everything!

Connor actually saved my sanity today. Thank you Connor!!!

No judging, only respectful help. I love it.