Huntington Bank E Washington St, Chagrin Falls

The staff at this location does a super job! They give great service and are very friendly. They've helped me out with several wire transfers. I especially appreciate the service that David Cross, the Branch Manager, gives. In addition, Dave the business banker is awesome! He helps you out with anything you might need.

They don't answer the phone. Leave messages and they might return call the next day. The Giant Eagle branch was 1,000X better with far fewer employees working.

My review keeps getting removed. So I will keep posting a new one monthly. The bank manager at this branch treated me awfully during a fraudulent crisis. I had my account hacked and all of my money withdrawn. I filled police reports and waited patiently for 6 weeks while Huntington decided if I’d get my money back. Leaving me with no provisional credit or any money for that matter. They finally sent me a letter in the mail letting me know that there’s nothing they can do and my account would be sent to collections. Mind you I live in Chagrin Falls, I’m not a internet scammer or a thief. Just a local who got into a bad situation. Huntington protected the scammers and punished me. Not to mention everyone at this Chagrin Falls branch treated me like a criminal the whole time. It’s high time we recognize that the banks are scamming us more than any criminal out there. I’d give this 0 stars if I could.

Filled with incapable employees constantly have to go to another branch since they do not know how to do their jobs

Waited like 10-15 minutes at drive-thru. 1 car ahead of me

The staff is so friendly. They even start recognizing and calling you by name when you will in.